[TenTec] ditsnbits?

[Richard Detweiler]

Hope this is taken in the positive spirit it is intended.

I've sent in a couple of e-mails about faults to dtsnbits,  but have felt a 
bit un-rewarded for my efforts.  Dits&Bits doesn't respond with an automated 
message that they received the e-mail.  So I really don't know if it made 
it.

IBM learned along time ago how to deal with software problems.  Customer 
communications..  What is the extent of the problem,  what brings it on, 
what can be done to work with it.  All this instills a sense the customer is 
a part of the solution.  Most people when they feel that way will walk with 
you to the end of the earth.

The last time the known issues on dits&bits has been update was March 28th, 
2003,  I think there is alot more than that.

The Orion is rough on the edges and causes some people alot of worry.  I 
beleive in Ten Tec's ability to solve the problems.  It would be almost a 
requirement to have this kind of communications to attract the skiddish new 
customer.

With the $880M Mars Rovers,  once a problem was discovered, it was plastered 
over the news about the problem, and that they were working on the problem.  
We got information about it's symptoms, cause, and ultimately it's fix.  If 
it works for NASA and IBM, why can't we also be in on ditsnbits?

73's
Rich
K5SF



>From: Kc9cdt at aol.com
>Reply-To: tentec at contesting.com
>To: tentec at contesting.com
>Subject: Re: [TenTec] ditsnbits?
>Date: Wed, 17 Mar 2004 10:37:06 EST
>
>Martin,
>
>Same for me, no direct response, usually ( I did get one many monthes ago)
>
>I hope they are hitting it hard, as sure looks like they have a basket full
>of issues to fix.
>
>I am on 1.366, it works for me right now for what I use Orion for, and NO
>they haven't done a very good job of regression testing in the past. Maybe 
>they
>have a better, more formalized process by now?
>
>I WILL NOT be putting on any of their updates untill I here for some time
>that it works without major problems.
>
>1.366 is the way to go if you want the Orion to work right now without any
>major issues (not withstanding new features/enhancements) with the basic 
>radio
>function. IMHO.
>
>73,
>Lee
>
>
>
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>TenTec mailing list
>TenTec at contesting.com
>http://lists.contesting.com/mailman/listinfo/tentec

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