[TenTec] ditsnbits?

[holladayfd]

Re the Mars Rover, put another few million dollars and a few hundred
tecnicians on the job and you might get the same results!
Frank, K4VMO
----- Original Message -----
From: "Richard Detweiler" <rdetweil at hotmail.com>
To: <tentec at contesting.com>
Sent: Wednesday, March 17, 2004 10:38 AM
Subject: Re: [TenTec] ditsnbits?


>
> Hope this is taken in the positive spirit it is intended.
>
> I've sent in a couple of e-mails about faults to dtsnbits,  but have felt
a
> bit un-rewarded for my efforts.  Dits&Bits doesn't respond with an
automated
> message that they received the e-mail.  So I really don't know if it made
> it.
>
> IBM learned along time ago how to deal with software problems.  Customer
> communications..  What is the extent of the problem,  what brings it on,
> what can be done to work with it.  All this instills a sense the customer
is
> a part of the solution.  Most people when they feel that way will walk
with
> you to the end of the earth.
>
> The last time the known issues on dits&bits has been update was March
28th,
> 2003,  I think there is alot more than that.
>
> The Orion is rough on the edges and causes some people alot of worry.  I
> beleive in Ten Tec's ability to solve the problems.  It would be almost a
> requirement to have this kind of communications to attract the skiddish
new
> customer.
>
> With the $880M Mars Rovers,  once a problem was discovered, it was
plastered
> over the news about the problem, and that they were working on the
problem.
> We got information about it's symptoms, cause, and ultimately it's fix.
If
> it works for NASA and IBM, why can't we also be in on ditsnbits?
>
> 73's
> Rich
> K5SF
>
>
>
> >From: Kc9cdt at aol.com
> >Reply-To: tentec at contesting.com
> >To: tentec at contesting.com
> >Subject: Re: [TenTec] ditsnbits?
> >Date: Wed, 17 Mar 2004 10:37:06 EST
> >
> >Martin,
> >
> >Same for me, no direct response, usually ( I did get one many monthes
ago)
> >
> >I hope they are hitting it hard, as sure looks like they have a basket
full
> >of issues to fix.
> >
> >I am on 1.366, it works for me right now for what I use Orion for, and NO
> >they haven't done a very good job of regression testing in the past.
Maybe
> >they
> >have a better, more formalized process by now?
> >
> >I WILL NOT be putting on any of their updates untill I here for some time
> >that it works without major problems.
> >
> >1.366 is the way to go if you want the Orion to work right now without
any
> >major issues (not withstanding new features/enhancements) with the basic
> >radio
> >function. IMHO.
> >
> >73,
> >Lee
> >
> >
> >
> >_______________________________________________
> >TenTec mailing list
> >TenTec at contesting.com
> >http://lists.contesting.com/mailman/listinfo/tentec
>
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