[TenTec] ditsnbits

[holladayfd]

Don,
I was just trying to see how seriously some were taking this matter.  Having
spent many years in QA and having to respond to customer concerns, I am well
aware of the need to be responsive to such.
73, K4VMO

----- Original Message -----
From: "Don Sachnoff" <kx9q at arrl.net>
To: <tentec at contesting.com>
Sent: Wednesday, March 17, 2004 12:59 PM
Subject: [TenTec] ditsnbits


> I am not sure if K4VMO is being facetious or not, however, consider for
> the moment that if I were to invest a significant amount of money in a
> product and I had issues I would certainly like to be kept aware that at
> least my issues were received and hopefully something was being done
> about them.  Even an automated response as mentioned elsewhere is a
> start.  It is incredible the respect a company receives by at least
> acknowledging receipt of an issue.  Whether they do something about it
> or not is another issue.
>
> Don - kx9q
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