[TenTec] Surprise from Heil

[KI4DJN]

Some One Once said:
"Integrity is doing the right thing when no one is looking"
Is it not nice that this quality man still exists in our world today! What a
class act Mr. Heil! Congratulations Jim...It pays to buy quality from
quality people!
As for Ten Tec I have had nothing but good experiences with their company.
Especially the service department (I like the older Ten Tec radios for
receivers). I am a newbie to this hobby and have found most involved to be
gracious and truly a joy to be associated with.

73
Stu KI4DJN

-
---- Original Message ----- 
From: "Mike Gorniak" <gorniak at ncis.com>
To: <tentec at contesting.com>
Sent: Friday, May 07, 2004 6:13 PM
Subject: RE: [TenTec] Surprise from Heil


> Hi Jim,
>
> Mr. Heil is demonstrating his knowledge of Good Business Practice.
>
> It has been shown, through extensive research, that a customer who has a
> problem that is resolved graciously by a company becomes more positive and
> more loyal to that company than if there was no problem in the first
place...
>
> In other words, customer's problems are opportunities for companies to
> enhance their relationships and gain greater loyalty from their
> customers!  As a bonus, the now happy customer tells his / her
> acquaintances about the positive experience that he / she has had, which
in
> turn, generates more customers for the company.
>
> Actually, this is one of the concepts that made me invest in a Ten Tec
Orion.
>
> Sadly, too many companies do not understand this principle, or choose not
> to act on it if they do.
>
> Mr. Heil and Ten Tec are both to be commended for their Customer Service.
>
>
> 73,
>
> Mike Gorniak
> NM7X
>
> At 08:20 AM 5/7/2004, you wrote:
> >------------------------------
> >
> >Message: 11
> >Date: Thu, 6 May 2004 19:23:01 -1000
> >From: "Jim Reid" <jimr.reid at verizon.net>
> >Subject: [TenTec] Surprise from Heil
> >To: <tentec at contesting.com>
> >Message-ID: <000701c433f3$60387a00$c93b4104 at jim>
> >Content-Type: text/plain;       charset="iso-8859-1"
> >
> >Aloha,
> >
> >Recall several days ago I posted a note regarding
> >the paint blistering/easily scratched on my Ten Tec
> >Heil Studio One Broadcast mike.  A couple days
> >after that,  a note came to me from Bob Heil himself
> >asking about it.  I replied,  "Hey,  not such a big deal,
> >the mike operates just fine and no one can see the
> >paint blisters in my Heil boom mike holder.
> >
> >Well,  in today's mail arrived a Priority Mail box
> >from Heil containing a brand new Studio One
> >Ten Tec Broadcast mike!!   I told Mr.  Heil I
> >did not need,  nor even want a replacement;
> >well he sent one anyway!!
> >
> >Wow.  No paper work,  note,  nothing else in the
> >box -- just the mike in its original factory box,
> >wrappings,  etc.
> >
> >My goodness!  I am pleased and wowed!
> >
> >73,  Jim  KH7M
>
>
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