[TenTec] Sweep display freezing on Orion

[Toby Pennington]

Noone disputes Eric's right to post  on whatever or whereever he might want 
to do so. The question might be, was it inappropriate to post after just two 
days experience with the Orion? It all boils down to how each of us responds 
to problems in out lives. Would it have been better to just make a phone 
call to the distributor or Ten -Tec and ask a few questions  and find out if 
you have received a defective rig? Apparently Eric liked the rig, because he 
bought one after using several of his friends Orions. He made a choice based 
on what he saw and heard and was dissapointed when he got his. Some people 
loudly vocalize when things go wrong, others try to get at the root of the 
problem and try to get things fixed like they should be.  One thing I DO 
KNOW!
Ten- Tec will back up everything they sell! They will go out of their way to 
fix problems and answer questions!  There is no better customer service out 
there!  This is what I want to get across to Eric and others. Got a Problem? 
Don't complain to the world, call Ten- Tec or their distributors and then 
get the problem resolved. Then, if they don't fix it! Tell everybody!

Toby W4CAK


----- Original Message ----- 
From: "Martin Ewing" <martin at aa6e.net>
To: <tentec at contesting.com>
Sent: Monday, September 06, 2004 3:13 PM
Subject: Re: [TenTec] Sweep display freezing on Orion


> Hey folks, let's have a little respect.
>
> Eric may have had his Orion for only a couple of days, but he is reporting 
> some glitches of the kind that many of us "old hands" (like me at 6 
> months) have observed. Yes, maybe he'll learn to overlook the rough edges 
> after a while, as a lot of us have.
>
> I am learning that hams have very different tolerance levels for 
> transceiver bugs (or "features"). Some people are wowed by the RF 
> performance and don't mind if they have to "reboot" the rig every once in 
> a while, and things don't always work as advertised. Others feel that if 
> they pay a premium price, they ought to get premium fit and finish, not "a 
> work in progress". Is the glass half full or half empty?
>
> Anyway, I don't see Eric's review as reckless, but I'm not sure about some 
> of the responses!
>
> -73, Martin, AA6E
>
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