[TenTec] Ten-Tec serivce

[Don Bullard]

I dropped off my 1220 2-meter rig at TenTec the day after their hamfest 
(October 3rd).  My credit card was billed on November 3rd. I received my 
radio on November 7th.  I would have received it sooner but it took 2 days 
longer thanks to a weekend.

I thought the repair time was reasonable based on what is said on TenTec's 
web page http://radio.tentec.com/Support , 3-4 weeks for non-warranty repair 
DEPENDING (emphasis mine) on workload.

They found no problem with the radio (that made me feel real brilliant) but 
I assume they aligned it (can that always be assumed?) and I noticed they 
added one modification (a small capacitor).  I was charged a very reasonable 
$42.50.

I do wish TenTec included a little more detail on the invoice.  What was the 
purpose of the capacitor they added, etc.? I'm sure I could call and get 
answers to my questions.

Don W4IML


----- Original Message ----- 
From: "John Huffman" <hjohnc at adelphia.net>
To: "Discussion of Ten-Tec Equipment" <tentec at contesting.com>
Sent: Saturday, December 17, 2005 7:54 AM
Subject: Re: [TenTec] Ten-Tec serivce


>> Ten days from door to door.  They got it on a Thursday and finished it 
>> the
>> next
>> Tuesday, 4 working days.
>>
>> YMMV, but that is very impressive in my book and they deserve the credit.
>
> My mileage varied.  Sent my Pegasus in on Oct 28, they received November 
> 2,
> shipped back Dec 6, arrived back Dec. 9.
>
> 43 days door to door. Told 3 to 4 weeks.  Actually 6 weeks plus.
>
> 73 de NA8M
> John
>
> _______________________________________________
> TenTec mailing list
> TenTec at contesting.com
> http://lists.contesting.com/mailman/listinfo/tentec
>