[TenTec] Orion Warranty

[John Sheeley]

Bill 
I know this sounds stupid but this corrected the RIT
encorder problem for  my Orion  and  another ham
friends Orion .Take hold of the encorder nob and pull
hard on it like you are trying to pull the nob off,
then let go. Once I did that my encorder started
working again and has worrked and is still working
today . This also worked for N4ZZ's Orion. Strange but
a simple fix for us ,so I hope it works for you. It
might save you a trip to Ten-Tec

73

John WB4QDA

--- Bill Tippett <btippett at alum.mit.edu> wrote:

> W5KDJ wrote:
>  >I would be sending that radio back to TT if it
> were me, they say a year
> warranty?  I don't own one yet but am thinking about
> buying one.
> 
>          Note for any considering purchase of
> anything!  Visa
> Signature doubles manufacturer's warranties up to 1
> year
> as one of the benefits of the card.  This was true
> in the past
> for Gold and Platinum cards as well, but I am not
> sure about
> those now.  In the case of an Orion, the warranty is
> one year,
> so Visa doubles the warranty period to two years. 
> The filing
> process is very simple and I've used it several
> times.  The
> most recent example was the Lithium Ion battery in
> my wife's
> laptop (~$150) which failed after 1.5 years.  Visa's
> filing
> process is amazingly easy if you kept your original
> invoice,
> credit card receipt, etc.
> 
>          The only Orion hardware failure I've had in
> 18 months
> seems to be an intermittent RIT encoder.  I seldom
> use RIT so
> I'm waiting to carry my Orion back to Ten-Tec just
> before the 2
> year warranty period expires in August.  I am aware
> of several
> hardware updates that have been done to others'
> Orions sent
> in for problems, so I assume Ten-Tec will implement
> those as
> well.  Whatever they are, they must not be too
> critical since
> I haven't noticed any problems other than the RIT
> encoder,
> and I'm still not 100% convinced that is not
> actually a
> firmware problem.
> 
>          I normally never buy any electronic product
> within
> the first year of production, but Visa's extended
> warranty
> combined with Ten-Tec's firmware upgrades made me
> feel very
> confident in violating that rule for Orion.  So far,
> I have
> not been at all disappointed.
> 
>                                                  73,
>  Bill  W4ZV 
> 
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> 



		
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