[TenTec] Orion Warranty

[Phil Howlett]

Son-of-a-gun!  You're right!
W9XX


----- Original Message ----- 
From: "John Sheeley" <wb4qda at yahoo.com>
To: <tentec at contesting.com>
Sent: Thursday, January 20, 2005 9:55 AM
Subject: Re: [TenTec] Orion Warranty


> Bill 
> I know this sounds stupid but this corrected the RIT
> encorder problem for  my Orion  and  another ham
> friends Orion .Take hold of the encorder nob and pull
> hard on it like you are trying to pull the nob off,
> then let go. Once I did that my encorder started
> working again and has worrked and is still working
> today . This also worked for N4ZZ's Orion. Strange but
> a simple fix for us ,so I hope it works for you. It
> might save you a trip to Ten-Tec
> 
> 73
> 
> John WB4QDA
> 
> --- Bill Tippett <btippett at alum.mit.edu> wrote:
> 
>> W5KDJ wrote:
>>  >I would be sending that radio back to TT if it
>> were me, they say a year
>> warranty?  I don't own one yet but am thinking about
>> buying one.
>> 
>>          Note for any considering purchase of
>> anything!  Visa
>> Signature doubles manufacturer's warranties up to 1
>> year
>> as one of the benefits of the card.  This was true
>> in the past
>> for Gold and Platinum cards as well, but I am not
>> sure about
>> those now.  In the case of an Orion, the warranty is
>> one year,
>> so Visa doubles the warranty period to two years. 
>> The filing
>> process is very simple and I've used it several
>> times.  The
>> most recent example was the Lithium Ion battery in
>> my wife's
>> laptop (~$150) which failed after 1.5 years.  Visa's
>> filing
>> process is amazingly easy if you kept your original
>> invoice,
>> credit card receipt, etc.
>> 
>>          The only Orion hardware failure I've had in
>> 18 months
>> seems to be an intermittent RIT encoder.  I seldom
>> use RIT so
>> I'm waiting to carry my Orion back to Ten-Tec just
>> before the 2
>> year warranty period expires in August.  I am aware
>> of several
>> hardware updates that have been done to others'
>> Orions sent
>> in for problems, so I assume Ten-Tec will implement
>> those as
>> well.  Whatever they are, they must not be too
>> critical since
>> I haven't noticed any problems other than the RIT
>> encoder,
>> and I'm still not 100% convinced that is not
>> actually a
>> firmware problem.
>> 
>>          I normally never buy any electronic product
>> within
>> the first year of production, but Visa's extended
>> warranty
>> combined with Ten-Tec's firmware upgrades made me
>> feel very
>> confident in violating that rule for Orion.  So far,
>> I have
>> not been at all disappointed.
>> 
>>                                                  73,
>>  Bill  W4ZV 
>> 
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>> TenTec at contesting.com
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>> 
> 
> 
> 
> 
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