[TenTec] Ten Tec's return policy

[Ken & Linda Burrough]

The 30 day return policy is not anything I need to buy a radio.  If I want it I will buy it with or with out the 30 day return policy.  What I can not stand is any one or any company trying to put their thumb on FREEDOM OF SPEECH.  I spent 21 years in the Air Force so any one in the USA has their right to say what they want.  I have not read anyone talk about their Freedom of Speech.

Ken/w8keb
Flushing, Ohio
USAF Ret.

  ----- Original Message ----- 
  From: K4IA at aol.com 
  To: tentec at contesting.com 
  Sent: Sunday, July 24, 2005 9:40 AM
  Subject: Re: [TenTec] Ten Tec's return policy


  Agreed - it didn't look like he abused the policy to me either.  But,  we 
  haven't heard TT's side of the story.
   
  If you have a 30 day return policy, you should honor it PERIOD.  Honor  it 
  with a smile and if you feel like you have been abused, then that is simply a  
  cost of doing business.  In the long run you will get a lot more business  
  because of your generous return privileges.  That policy is what convinced  me to 
  take a chance on buying a radio I had never seen.
   
  As for cutting someone off for a bad review on eHam, if the review was  fair, 
  then there should not be a vindictive response.  There were plenty of  
  shortcomings in the early software and some of it is still not resolved (that is  
  why we fervently await ver 2).  These have been discussed to death on this  
  reflector.  Pointing these shortcomings out on eHam is not something TT  should 
  feel the need to suppress.   
   
   
  k4ia
  Craig  "Buck"
  Fredericksburg, Virginia USA
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