[TenTec] Regarding conversations with TT engineer(s)

[Martin Ewing]

On Mon, Aug 18, 2008 at 2:21 PM, lee berman <w1idz at yahoo.com> wrote:

> In my 34-year career I've been an engineer and engineering manager at both
> large and small companies.
>
> I applaud the open -door policy that TenTec has tried to maintain for hams,
> but think it's time to change the policy.
>
> Jack, if you're listening, now that there's a web page that we can look to
> for information, and Scott has been made de-facto "point man" for info on
> new releases, changes, modifications, etc.  Tell the engineers to stop
> answering customer questions of that nature, and defer them to Scott or
> someone else designated as PIO.
> ...
>

There is wisdom here.  On the other hand, the "open" culture is not
something to jettison lightly.  It's a big competitive advantage compared
with the off-shore vendors, especially for maintenance.  People (at TT and
everywhere) should be careful about giving out information that is not
"official" and might be wrong.  For example, it's doing no one any favors to
say that a certain firmware release is coming real soon now, when things
could be delayed for any of a number of good reasons.

I would suggest that TT should *date* the entries on their product status
page, so we can all tell how actively that information is being maintained.

73, Martin

-- 
Martin Ewing, AA6E
Branford, CT