[TenTec] Regarding conversations with TT engineer(s)

[Carl J. Denbow]

Silencing TT engineers with a "gag order" is not really the answer to 
the problem.  The answer to the problem is greater efficiency at TT.  My 
friend was told (by a salesman, not an engineer) that the board was due 
out soon when he purchased his Orion II.  That was a major selling point 
and helped sway him to buy the TT product rather than another Japanese 
rig.  It was the engineer who worked on this project who told me this 
year (three year's after my friend bought his Orion II) that the project 
was ready for final production.  To answer another poster, that's not 
really impatience.  Maybe a little on my part, but certainly not on my 
friend's part.

73,

Carl
N8VZ
======================

lee berman wrote:
> In my 34-year career I've been an engineer and engineering manager at both large and small companies.  
>
> I applaud the open -door policy that TenTec has tried to maintain for hams, but think it's time to change the policy.
>
> Jack, if you're listening, now that there's a web page that we can look to for information, and Scott has been made de-facto "point man" for info on new releases, changes, modifications, etc.  Tell the engineers to stop answering customer questions of that nature, and defer them to Scott or someone else designated as PIO.
>
> Besides "distressing" and "upsetting" some customers, it probably puts some emotional hurt on the engineer, who gives out info that is correct as he knows it at the time, but for unforeseen reasons turns out to be inaccurate.
>
> It seems obvious to me, after reading some of these posts, that some in the ham community would prefer to be uninformed rather than misinformed.
>
> I'm curious to see if the post-Boxboro contingent has similar stories to post to those posted post-Dayton.
>
> Triton IV,  580 Delta,  Omni VI,  Jupiter  owner
>
>
>       
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