[TenTec] Customer Service

[Jim Brown K9YC]

Please don't start a thread on this, but I would like to observe 
that there's probably not another company on the planet whose Chief 
Engineer/Owner would respond directly, or as quickly to the problem 
of an individual user half way around the world. And it's a holiday 
weekend here in the US!  

BTW -- I worked 3D2KJ (the guy who's having the problem) early Saturday 
morning for my #100 on 160M after moving to CA from Chicago 3 years ago. 

73,

Jim K9YC

On Oct 12, 2009, at 8:01 AM, Brian Machesney <nekvtster at gmail.com>  
wrote:

> Can anyone help the team on Fiji?

> Rys - I will follow up with a response from the reflector if I see it.

> 73 -- Brian -- K1LI

> ---------- Forwarded message ----------
> From: Ryszard Tymkiewicz <rtym at ippt.gov.pl>

>Rys,

>Sounds like you may have an LPA problem, but there may be a simple  
>work-around. If necessary I can send you modified firmware based on  
>test results. Also: Have you tried running transmit gain calibration?

>Please contact me directly -- I'll check my mail frequently.

>Wayne
>N6KR

> Date: Mon, Oct 12, 2009 at 2:04 AM
> Subject: Topband: Fw: 3d2kj
> To: topband at contesting.com


> I'm sorry I attache longer text here but our friends on Fiji have  
> serious
> problems.
> Below text were sent to Elecraft too but because of holidays I'm not  
> sure if
> they will be able to read it now.
> Maybe someone will be able to help them?

>                   73 Rys
>                 SP5EWY

> =========================================================

> Dear Sir,
> My callsign is 3D2KJ (SP5DRH at home), We are on a dx-pedition on Fiji
> with the main
> interest to activate 160m. We have here two rigs: K2 and K3 in use.  
> The
> last night we have encountered a serious trouble with our K3 (S/N  
> 1739).