[TenTec] Does TenTec Monitor This List?

[Jerry Haigwood]

Thank you Paul.  I tend to think they probably do monitor this list.  They
probably just don't make that known publicly.
Jerry W5JH

-----Original Message-----
From: tentec-bounces at contesting.com [mailto:tentec-bounces at contesting.com]
On Behalf Of Paul Christensen
Sent: Monday, September 26, 2011 9:57 AM
To: Discussion of Ten-Tec Equipment
Subject: Re: [TenTec] Does TenTec Monitor This List?

After surviving more than forty years in some of the best and worst economic

times, I'm certain that TT knows the importance of monitoring the marketing 
environment, and that includes mail lists.

Paul, W9AC

----- Original Message ----- 
From: "Jerry Haigwood" <jerry at w5jh.net>
To: "'Discussion of Ten-Tec Equipment'" <tentec at contesting.com>
Sent: Monday, September 26, 2011 10:55 AM
Subject: Re: [TenTec] Does TenTec Monitor This List?


> Hi Paul,
>     If you will reread my email, I didn't say anything about TenTec having
> to respond to individuals on this list.  I just ask if they read this 
> list.
> If I was TenTec, I would have my management team keeping a close eye on 
> what
> the customers were saying. If they manage productivity and never listen to
> their customers, guess what - soon they will not have any customers!
> Successful companies are customer driven.  They either take care of their
> customers or someone else will.  Elecraft created their own list because
> they are a customer driven company.  I don't suggest TenTec has to create
> their own list but, they should at least have someone at their company
> keeping an eye on the lists to know what the customer thinks and wants.
> Jerry W5JH
>
> -----Original Message-----
> From: tentec-bounces at contesting.com [mailto:tentec-bounces at contesting.com]
> On Behalf Of Paul Christensen
> Sent: Monday, September 26, 2011 9:40 AM
> To: Discussion of Ten-Tec Equipment
> Subject: Re: [TenTec] Does TenTec Monitor This List?
>
>>    What would TenTec recommend to the customer who sends in a Corsair II?
>> "Sorry buddy, you're SOL!"  At least they could say, "We no longer 
>> support
>> that part of the radio.  Take a look at the TenTec list.  They may be 
>> able
>> to help you."
>
> I would rather receive that correspondence direct from the company, and 
> not
> through a mail list.  The creation of a mail list among private 
> individuals
> does not invoke a duty on the manufacturer to monitor and respond to tens 
> or
>
> hundreds of messages being broadcast on a given day.
>
> If I owned a manufacturing company, I would rather have my management team
> managing company productivity rather than monitoring lists all day long. 
> As
>
> a customer, I would rather have the management team managing company
> productivity rather than monitoring lists all day long.
>
> Some products and vendors have several mail lists.  Some are hosted by
> contesting.com, some are on Yahoo, some are on other mail hosting 
> services.
> I'm not sure where this notion evolved that company representatives must
> respond to mail list messages.  If you have a question or concern, simply
> contact the company.  In the case of TT, you'll get an immediate response.
>
> Paul, W9AC
>
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