[TenTec] Does TenTec Monitor This List?

[Carl Moreschi]

John Henry does monitor this list.

Carl Moreschi N4PY
121 Little Bell Dr.
Hays, NC 28635
www.n4py.com

On 9/26/2011 11:15 AM, Jerry Haigwood wrote:
> Thank you Paul.  I tend to think they probably do monitor this list.  They
> probably just don't make that known publicly.
> Jerry W5JH
>
> -----Original Message-----
> From: tentec-bounces at contesting.com [mailto:tentec-bounces at contesting.com]
> On Behalf Of Paul Christensen
> Sent: Monday, September 26, 2011 9:57 AM
> To: Discussion of Ten-Tec Equipment
> Subject: Re: [TenTec] Does TenTec Monitor This List?
>
> After surviving more than forty years in some of the best and worst economic
>
> times, I'm certain that TT knows the importance of monitoring the marketing
> environment, and that includes mail lists.
>
> Paul, W9AC
>
> ----- Original Message -----
> From: "Jerry Haigwood"<jerry at w5jh.net>
> To: "'Discussion of Ten-Tec Equipment'"<tentec at contesting.com>
> Sent: Monday, September 26, 2011 10:55 AM
> Subject: Re: [TenTec] Does TenTec Monitor This List?
>
>
>> Hi Paul,
>>      If you will reread my email, I didn't say anything about TenTec having
>> to respond to individuals on this list.  I just ask if they read this
>> list.
>> If I was TenTec, I would have my management team keeping a close eye on
>> what
>> the customers were saying. If they manage productivity and never listen to
>> their customers, guess what - soon they will not have any customers!
>> Successful companies are customer driven.  They either take care of their
>> customers or someone else will.  Elecraft created their own list because
>> they are a customer driven company.  I don't suggest TenTec has to create
>> their own list but, they should at least have someone at their company
>> keeping an eye on the lists to know what the customer thinks and wants.
>> Jerry W5JH
>>
>> -----Original Message-----
>> From: tentec-bounces at contesting.com [mailto:tentec-bounces at contesting.com]
>> On Behalf Of Paul Christensen
>> Sent: Monday, September 26, 2011 9:40 AM
>> To: Discussion of Ten-Tec Equipment
>> Subject: Re: [TenTec] Does TenTec Monitor This List?
>>
>>>     What would TenTec recommend to the customer who sends in a Corsair II?
>>> "Sorry buddy, you're SOL!"  At least they could say, "We no longer
>>> support
>>> that part of the radio.  Take a look at the TenTec list.  They may be
>>> able
>>> to help you."
>>
>> I would rather receive that correspondence direct from the company, and
>> not
>> through a mail list.  The creation of a mail list among private
>> individuals
>> does not invoke a duty on the manufacturer to monitor and respond to tens
>> or
>>
>> hundreds of messages being broadcast on a given day.
>>
>> If I owned a manufacturing company, I would rather have my management team
>> managing company productivity rather than monitoring lists all day long.
>> As
>>
>> a customer, I would rather have the management team managing company
>> productivity rather than monitoring lists all day long.
>>
>> Some products and vendors have several mail lists.  Some are hosted by
>> contesting.com, some are on Yahoo, some are on other mail hosting
>> services.
>> I'm not sure where this notion evolved that company representatives must
>> respond to mail list messages.  If you have a question or concern, simply
>> contact the company.  In the case of TT, you'll get an immediate response.
>>
>> Paul, W9AC
>>
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