[TenTec] FW: TEN-TEC announces new amplifier

[Jerry Haigwood]

-----Original Message-----
From: Jerry Haigwood [mailto:jerry at w5jh.net] 
Sent: Saturday, August 11, 2012 4:35 PM
To: 'Discussion of Ten-Tec Equipment'
Subject: RE: [TenTec] TEN-TEC announces new amplifier

Mike,
    TenTec does not make money on software updates.  It is a matter of
revenue.  They probably have one person or two people at most who do
software updates and probably only on a part time basis.  Their main job
would be new software development for new products.  Anything which makes
money will always come first.  TenTec is a for profit company.  Since it is
the squeaky wheel that gets greased first, keep emailing John Henry, keep
asking on here and pretty soon, TenTec will have a hard time ignoring you.
Jerry W5JH

-----Original Message-----
From: tentec-bounces at contesting.com [mailto:tentec-bounces at contesting.com]
On Behalf Of Mike Stricker
Sent: Saturday, August 11, 2012 3:46 PM
To: tentec at contesting.com
Subject: Re: [TenTec] TEN-TEC announces new amplifier

I wonder who else is getting tired hearing about new products when Ten Tec
still hasn't finished the simple things on their old products.  John Henry
told me at the Orlando Hamcation that it was an easy fix to correct the
display offset problem for LSB on the Orion 2.  Wow!  That was 6 months ago
and it still isn't fixed.  Unbelievable.

I'd love to consider another TT product but putting up with this lack of
support is very, very frustrating.

Anyone else feel this way?

WA1SEO
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