[TenTec] 40m BCI and Ten-Tec vs. Elecraft

[wade staggs]

*There comes a time in every things life cycle, where the Labor Costs
alone, would quickly eclipse the value of the equipment. I can imagine that
this is always a tough call for the folks at Ten Tec to make. As for
aftermarket parts, or an endorsement of someones board or service? If, you
owned the factory, would you send someone to Joe Blow for an upgrade or
modification? You would be endorsing someone Else's product or service with
factors and business practices beyond your control. I could never recommend
someone Else's services. As a person I could but, as a business that would
be unwise. Personally, the other day I took 2 hours of my time to repair a
neighbor's DVD/Blueray Player. He could have bought a new one at Wallyworld
for $ 39.95 but, at a $ 65.00 an hour labor rate? For 2 hours labor, things
would have been quite different. Several weeks ago, a friends Corsair just
quit transmitting. After troubleshooting it, I found a ten ohm resistor
open and a shorted cap in the keying circuit. If, I had been the service
center. First, I would not have known the person or the radio's history.
Instead of just fixing the one problem, and to making sure that all was
well. The factory would have needed to check all functions, alignment and
make sure that all factory mods and upgrades were done. The Labor and
Shipping could have quickly piled up to be more than this Vintage Rig was
worth, even on Epay! Which would you rather tell a customer? 1. Your Rig is
too old and the repair bill would be more than we could recover if, you
decide Not to repair it ! Or.... 2. Sorry, we can no longer get the needed
parts. I know what I would say.*
*         I HAVE NEVER ..... called Paul Clinton or anyone at the service
center with a schematic and smoking soldering iron in hand that they did
not bend over backwards to help me out. In many cases Paul has sent small
parts to me Free of Charge. Ten Tec is a business, They must follow
business practices and guidelines. Call KenYaeChicom and try to get the
service manager on the phone !!!*
*                                                     End of rant 73 de
Wade/KJ4WS*


On Sun, Jul 22, 2012 at 9:34 PM, Jerry Haigwood <jerry at w5jh.net> wrote:

> Barry,
>     This part we are talking about is not completely obsolete.  Glenn of
> DMS
> Labs has purchased a large quantity of these parts (Motorola 68705P).  So,
> TenTec cannot claim they cannot get the part.  It is a matter that they
> (TenTec) has chosen to not buy the parts anymore.  When one of their radios
> hit a certain age, they do not recommend sending it in to them for repair
> because they no longer want to work on it.  At the very LEAST, Tentec
> should
> recommend who to go to in order to find repair parts and service.  A
> simple,
> "We don't repair these radios anymore but we recommend you obtain service
> from XYZ."  A GOOD company would do that for their customers.
> Jerry W5JH
>
>
> -----Original Message-----
> From: tentec-bounces at contesting.com [mailto:tentec-bounces at contesting.com]
> On Behalf Of Barry N1EU
> Sent: Sunday, July 22, 2012 4:31 AM
> To: Discussion of Ten-Tec Equipment
> Subject: Re: [TenTec] 40m BCI and Ten-Tec vs. Elecraft
>
> On Sun, Jul 22, 2012 at 1:54 AM, Jerry Haigwood <jerry at w5jh.net> wrote:
>
> >   I contacted TenTec to see what fixes they may have for the display
> > logic board.  Paul informed me they don't have any fixes for this board.
> > Paul also stated that the Corsair II was so old that it is not worth
> > fixing and he does not recommend sending it to TenTec for repair.
> > Well, so much for that great TenTec support we have all been discussing.
> >
>
> It's clearly not economically feasible for Ten-Tec to invest engineering
> resources in designing a work-around for parts that are no longer available
> in a 25 year-old radio.  I might not like it but I wouldn't blame any
> company taking that position.
>
> Barry N1EU
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