[TenTec] [TenTec_Eagle] Re: Why is Eagle #2 on order?

[Bob McGraw - K4TAX]

Thanks Marc and others that have commented.   I have plenty of radios to use and thanks for the offers, suggestions and such.  

Yes, we suspect "wrong door delivery" as a possibility.  Hopefully some honest person will make the effort to deliver it to the correct address or give it back to UPS and they can straighten it out.  

I along with the recipient have started going through the "lost claim" procedure.  However, it seems that UPS can't provide us with straight or consistent answers.  Frankly, we have determined that the UPS reps/customer service either is not telling the truth or do not know how to query the report or comments.  The information provided by UPS it is clearly contradictory on several points. Yes, a signature was required but UPS couldn't provide one.  Strange.   And further strange is that two packages were to be delivered on the same day, neither actually were received, but the UPS system shows delivery for both at the front door at 1:18PM.

Well the SN is displayed only when the unit powers up and I do have the SN. This unit is a very early model and there are a couple of items that are unique and thus do not appear on later and on current production units.

I'll take the matter up personally with the local UPS office on Monday.  This is not an "agent" or UPS store, it is the local UPS distribution center that accepts packages from 3PM to 6PM, M - F.  We are giving their "system" a chance to resolve the matter before I escalate the issue higher.   I do ship a number of items by UPS, largely because of convenience.  Although  I've had few issues, damaged merchandise or lost merchandise in the past, I do find their resolution procedure to be a real PITA.

Thanks guys,  I'll get a new radio.  After all the other one had a few finger prints on it so it was time to replace it.  HA!

73
Bob, K4TAX









  ----- Original Message ----- 
  From: mveeneman at yahoo.com [TenTec_Eagle] 
  To: TenTec_Eagle at yahoogroups.com 
  Sent: Friday, August 01, 2014 8:01 AM
  Subject: [TenTec_Eagle] Re: Why is Eagle #2 on order?


    
  Bob, I can ship you mine but you have to promise to watch for the UPS truck!  It's new, works perfectly, and has only an hour or so of use.  (I only just now figured out how to make it use a straight key, so haven't had any qsos yet.)

  --
  Marc AC8QR

  __._,_.___

------------------------------------------------------------------------------
  Posted by: mveeneman at yahoo.com 
------------------------------------------------------------------------------

        Reply via web post  • Reply to sender  • Reply to group  • Start a New Topic  • Messages in this topic (3)  


------------------------------------------------------------------------------

  Yahoo Groups
  New Feature! Add Polls to Conversations
  You can now include a poll directly within your message. Members can view, vote and add poll options either via email or on the group. Try it today!

------------------------------------------------------------------------------

  Visit Your Group a.. New Members 11 
   • Privacy • Unsubscribe • Terms of Use 

  .
   
   __,_._,___