[TenTec] Eagle problem?

[Rick - DJ0IP / NJ0IP]

Hmmmm.   Sounds like there were no winners in that case.  Was a lose-lose
situation for everybody.

73 - Rick, DJ0IP
(Nr. Frankfurt am Main)


-----Original Message-----
From: TenTec [mailto:tentec-bounces at contesting.com] On Behalf Of Jim Allen
Sent: Thursday, May 08, 2014 10:41 PM
To: Discussion of Ten-Tec Equipment
Subject: Re: [TenTec] Eagle problem?

I wanted the AM radio to work decently.  Volvo couldn't make it work in 16
repair attempts, and told me I was on my own.  Since they decided to play
"victory or death"  I had to act.  The Lemon Law applied and allows them 8
tries to get it right.

I would have preferred the radio to work, and would have been very happy to
turn in that car for another, same make and model with a working radio.  I
was otherwise happy with the car, a then top of the line S80T6.  For some
reason Volvo would not consider that, so..........

It took a couple of months from the first letter to resolution.  Volvo could
have proposed a decent alternative at any point and I would likely still be
driving Volvos.  Volvo took the car, returned my money, all but a few
hundred dollars, and paid several thousand to my lawyer.

It all worked out OK.

73 de W6OGC  Jim Allen


On Thu, May 8, 2014 at 3:19 PM, Rick - DJ0IP / NJ0IP <Rick at dj0ip.de> wrote:

> Jim, are you saying that you wanted to give your Volvo back because 
> the AM radio did not work right?
>
> 73 - Rick, DJ0IP
> (Nr. Frankfurt am Main)
>
>
> -----Original Message-----
> From: TenTec [mailto:tentec-bounces at contesting.com] On Behalf Of Jim 
> Allen
> Sent: Thursday, May 08, 2014 9:18 PM
> To: Discussion of Ten-Tec Equipment
> Subject: Re: [TenTec] Eagle problem?
>
> Could the problem possibly be in the local set up somehow?  It seems 
> very odd that a radio that won't work as expected in one's shack goes 
> back and works just fine on the bench at Tentec.
>
> It might be just the bad radio that occasionally makes it through QC.
> Maybe he should turn this one in and buy another in a few weeks or 
> something.
>
> This story may have some relevance.........
>
> I had a lemon law problem with my last Volvo (I already gave away the 
> ending!).  I bought it new and the AM radio was bad.  In 16 repair 
> attempts, they couldn't get it right.  I have no idea why.  Anyway, at 
> that point they said there was nothing more they could do.
>
> Well, there was ONE more thing.  I hired a lemon law attorney who made 
> them buy the car back, 30 months old with ~30,000 miles on it and got 
> all my money back except a few hundred dollars and Volvo had to pay the
attorney.
>
> It was my 8th Volvo over about a 25 year period.  What Volvo might 
> have done was take that car back, give me another one out of their 
> gently used inventory, maybe with fewer miles on it or something, and 
> I would probably be driving Volvos even now.  Instead, they turned a 
> loyal customer into a former customer, at great expense, too.
>
> Just a thought.
>
> 73 de W6OGC  Jim Allen
>
>
>
> On Thu, May 8, 2014 at 2:06 PM, GARY HUBER <glhuber at msn.com> wrote:
>
> > A local amateur recently chose to take a new Eagle on the 30 day 
> > evaluation plan. He likes the receiver but has had problems with the 
> > transmitter (after a few minutes on transmit the cooling fans spool 
> > up and the radio shuts down).  He communicated with Ten-Tec Service, 
> > followed instructions for power, grounding, etc. but was unable to 
> > resolve the TX shutdown problem. The Eagle was sent back to Ten-Tec 
> > for service, but upon return it appears to have the same problems as 
> > before. I saw the Eagle and a disappointed customer this morning. He 
> > is at or near the 30 day mark of the evaluation and is troubling 
> > over a decision of returning the Eagle Friday morning to get his 
> > money back or buying a radio with an apparent problem.
> >
> > I have no skin in this game. I am a Ten-Tec Ambassador but to the 
> > best of my knowledge, I have not been identified as such for this 
> > Eagle and will not benefit one way or another. I am however a long 
> > time owner, user, and proponent of Ten-Tec products and see the 
> > possibility of disappointed and dissatisfied customer as the result 
> > of misunderstanding or miscommunication. Any positive suggestions to 
> > solve this problem for a friend is greatly appreciated.
> >
> > 73 & DX,
> > Gary - AB9M
> > _______________________________________________
> > TenTec mailing list
> > TenTec at contesting.com
> > http://lists.contesting.com/mailman/listinfo/tentec
> >
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