[TenTec] Eagle problem?

[Bob McGraw - K4TAX]

Gary et al;

First, does it do it on a dummy load?  I initially would suspect something 
afoul with a coax jumper or antenna.  What mode?  How much power?    How 
long in transmit?

Yes if the radio gets to the temp limit for whatever reason it will shut 
down.

If you'd like him to discuss with me, I am at 931-256-0340.

Correct, we don't want to loose a customer.  We need to find out why and 
correct the matter.  Even if it has a problem there is a 1 year warranty.

73
Bob, K4TAX


----- Original Message ----- 
From: "GARY HUBER" <glhuber at msn.com>
To: "TenTec Reflector" <tentec at contesting.com>
Sent: Thursday, May 08, 2014 2:06 PM
Subject: [TenTec] Eagle problem?


>A local amateur recently chose to take a new Eagle on the 30 day evaluation 
>plan. He likes the receiver but has had problems with the transmitter 
>(after a few minutes on transmit the cooling fans spool up and the radio 
>shuts down).  He communicated with Ten-Tec Service, followed instructions 
>for power, grounding, etc. but was unable to resolve the TX shutdown 
>problem. The Eagle was sent back to Ten-Tec for service, but upon return it 
>appears to have the same problems as before. I saw the Eagle and a 
>disappointed customer this morning. He is at or near the 30 day mark of the 
>evaluation and is troubling over a decision of returning the Eagle Friday 
>morning to get his money back or buying a radio with an apparent problem.
>
> I have no skin in this game. I am a Ten-Tec Ambassador but to the best of 
> my knowledge, I have not been identified as such for this Eagle and will 
> not benefit one way or another. I am however a long time owner, user, and 
> proponent of Ten-Tec products and see the possibility of disappointed and 
> dissatisfied customer as the result of misunderstanding or 
> miscommunication. Any positive suggestions to solve this problem for a 
> friend is greatly appreciated.
>
> 73 & DX,
> Gary - AB9M
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