[TenTec] Eagle problem?

[GARY HUBER]

Thank you to all who have commented. Paul Clinton is working with the 
customer, chasing down all the possible failure points. Local TenTec owners 
have also suggested using the dummy load and different power source. 
Progress is being made.  We plan to get together tonight locally on the air 
to discuss what has been accomplished.


73 & DX,
Gary - AB9M

-----Original Message----- 
From: GARY HUBER
Sent: Thursday, May 08, 2014 2:06 PM
To: TenTec Reflector
Subject: [TenTec] Eagle problem?

A local amateur recently chose to take a new Eagle on the 30 day evaluation 
plan. He likes the receiver but has had problems with the transmitter (after 
a few minutes on transmit the cooling fans spool up and the radio shuts 
down).  He communicated with Ten-Tec Service, followed instructions for 
power, grounding, etc. but was unable to resolve the TX shutdown problem. 
The Eagle was sent back to Ten-Tec for service, but upon return it appears 
to have the same problems as before. I saw the Eagle and a disappointed 
customer this morning. He is at or near the 30 day mark of the evaluation 
and is troubling over a decision of returning the Eagle Friday morning to 
get his money back or buying a radio with an apparent problem.

I have no skin in this game. I am a Ten-Tec Ambassador but to the best of my 
knowledge, I have not been identified as such for this Eagle and will not 
benefit one way or another. I am however a long time owner, user, and 
proponent of Ten-Tec products and see the possibility of disappointed and 
dissatisfied customer as the result of misunderstanding or miscommunication. 
Any positive suggestions to solve this problem for a friend is greatly 
appreciated.

73 & DX,
Gary - AB9M
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