[TenTec] RMAs

[Bob McGraw - K4TAX]

Go to the Tentec website, then on the left under Service & Support you will 
find the necessary info to obtain an RMA.

<snip>
Repair RMA procedure

An RMA is required before sending a product for repair.  Please email 
service at tentec.com or call 865-428-0364 with the following information.

Model number

Serial Number

Description of the problem

Your Name as it appears on your credit card

Call sign

Shipping address

Billing address for your credit card if different from your shipping address

Email address

Phone number

An RMA will be created and the RMA number will be emailed to you from an RF 
Concepts.com email address.  The RMA number must be placed on the outside of 
the shipping carton.  Ship the item to,

TEN-TEC, Inc.
1185 Dolly Parton Prky
Sevierville, TN 37862

<snip>



Hope this helps.



73

Bob, K4TAX







----- Original Message ----- 

From: "P C A" <xtraham58 at hotmail.com>
To: "TenTec at contesting.com" <tentec at contesting.com>
Sent: Wednesday, September 03, 2014 4:05 PM
Subject: Re: [TenTec] RMAs


> Hi John, RMA's what is the procedure for obtaining one if needed???
> Andy, W3LI
>
>>
>>
>> Hi Jim,
>>
>> Usually, you should get an email the following working day.
>> If you ever have concern and don't get it on the 2nd business day after 
>> you
>> entered it into the web site, then give Paul Clinton a call.
>>
>> I did check with Paul, and he said your number should have gone out this
>> morning. Seeing that you entered it on the 2nd. If you don't see it 
>> today,
>> give Paul a call and confirm your email address with him and get the
>> appropriate RMA #. But he does see it in the system.
>> Sometimes there are glitches in this mo' modern updated technological
>> world, hi hi hi.
>>
>> Thanks, and 73,
>> John Henry, KI4JPL
>> TEN-TEC Engineering, a Division of RFConcepts LLC
>> _______________________________________________
>> TenTec mailing list
>> TenTec at contesting.com
>> http://lists.contesting.com/mailman/listinfo/tentec
>
> _______________________________________________
> TenTec mailing list
> TenTec at contesting.com
> http://lists.contesting.com/mailman/listinfo/tentec
>
>