[TenTec] Ten-Tec service

[Rick - DJ0IP / NJ0IP]

John, please explain what you mean by "new red tape."

IMO, requiring an RMA number before returning equipment is professional -
NOT red tape.
All big companies do this.

One of the best ways to optimize a company is buy using a CRM system to
manage the entire operation.
The CRM system captures ALL interactions with ALL customers, be it sales,
service, whatever, and stores in a central database for the managers to use
in making business decisions.  This only works when everyone in the company
plays ball.  There can't be exceptions; not even for friends.

Obviously customers use to doing business in the old way (calling a pal at
Ten-Tec and getting personal care) are not going to like the new system, but
at the end of the day, if it helps the company be more efficient overall,
then it is in the best interest of all customers.

73 - Rick, DJ0IP
(Nr. Frankfurt am Main)


-----Original Message-----
From: TenTec [mailto:tentec-bounces at contesting.com] On Behalf Of John Rippey
Sent: Thursday, January 15, 2015 1:59 AM
To: tentec at contesting.com
Subject: [TenTec] Ten-Tec service

I spoke with a Ten-Tec service guy some time back before the recent move.I
remarked on the red tape now imposed on customers before sending a rig in
for service. He expressed guarded unhappiness about all the changes being
imposed. Not a happy camper. Doubt if he's still there.

The "CEO" who took over for the long-time CEO left shortly thereafter.
No "CEO" now, I guess. It appears everything now is being directed by the
suits in Colorado. For my money, Ten-Tec risks deteriorating into just a
brand, rather than maintaining its status as a separate stand-alone entity.
This will be denied, I suspect, but my sense is that T-T's best days may be
in the rear view mirror. Cryptic, unhelpful comments from the service
department may well be an early indicator.

73,

John, W3ULS
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