[TenTec] TenTec Digest, Vol 159, Issue 4

[Kirk]

Thank you John Henry......very well said!!!
I'm sure that many folks are very happy to read this news!!
73's

Sent from my iPhone

On Mar 2, 2016, at 9:00 AM, tentec-request at contesting.com wrote:

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>   1. Re: Tentec Repair Service. (Tony Trice)
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> ----------------------------------------------------------------------
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> Message: 1
> Date: Wed, 2 Mar 2016 09:47:32 -0600
> From: Tony Trice <ctonyt at prodigy.net>
> To: Discussion of Ten-Tec Equipment <tentec at contesting.com>
> Subject: Re: [TenTec] Tentec Repair Service.
> Message-ID: <56D70B14.5060607 at prodigy.net>
> Content-Type: text/plain; charset=ISO-8859-1; format=flowed
> 
> John Henry wrote:
>> Yes, TEN-TEC is still repairing product.
>> BUT, they are extremely backlogged and it may take time for them to get to
>> any given unit.
>> It may also take time for them to answer an email, so, please be patient.
>> I went by this last Friday and they are extremely busy, and very very hard
>> at work, mainly in trying to catch up with servicing products, and with
>> production runs of certain products.
>> 
>> The ONLY way to contact them for now is the service at tentec dot com email
>> address.
>> In time, once they get caught up enough to handle incoming phone calls,
>> they will publish the number.
>> 
>> You have to understand, the problem is, they have had to make decisions on
>> how to stay in business. A result of some of these decisions is that they
>> are very backed up with repairs, and need to concentrate on getting the
>> repairs done. TEN-TEC, when it's service number is published, will have a
>> man working full time doing nothing but answering phone calls, all day,
>> every day. This is due to the mindset of a lot of TEN-TEC customers in that
>> TEN-TEC is not only the maker/reparier of my rig, but also my best friend
>> that I can call to chitchat with as well. TEN-TEC customers have grown to
>> expect that the service manager can spend an hour or two talking with him
>> on the phone about the problem, how he liked his old corsair better than
>> any other rig, why did TEN-TEC drop the pegasus, how come I get RF into my
>> transmit, spend an hour trouble shooting grounding, etc. That can't be
>> handled right now with the amount of staff and the amount of work they have
>> to do. So, it may appear that TEN-TEC is not supporting customers by not
>> having a phone for them to call, but, it is the complete opposite, they are
>> trying to support customers who are following the process of emailing in
>> for an RMA with the problem to get that rig handled properly, without tying
>> up the man who should be trouble shooting that rig, on the phone for an
>> hour. So, now, instead of the service interface being on the phone for 6
>> hours a day talking on the phone and an hour handling emails and an hour
>> repairing, he is now on the bench 7 hours a day repairing and on the bench
>> doing air checks, then handling email for about an hour a day.
>> Some days he can catch up on email, some days he can't, but, the items are
>> coming off of backlog in repair and this is supported by many emails and
>> posts from people who have stated they emailed in about a problem, got an
>> email back in a couple of days with an RMA, then, some have posted about
>> sending their rig in and got it back in a week or two and their experience
>> was great.
>> It is still possible with the volume of email that some may actually end up
>> getting lost. If you don't hear in a week or two on an RMA, well, send in
>> another email.
>> But try to respect what TEN-TEC is trying to do, trying to stay in business
>> and trying to support it's customers.
>> So far, they are in a MUCH better financial situation than they have been
>> in years, and with a bit more struggle, they will turn the company around
>> and bring out fantastic new products (yes, I know, I am working on some
>> now), and they will bring back to production some of the existing product
>> line, when, won't tell.
>> Mike Dishop still plans on being at Dayton, at least to show that
>> Dishtronix, Emtron, TEN-TEC, and others to be... are still in business and
>> still making progress towards newer better products.
>> 
>> 73, KI4JPL
>> John Henry
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> Thank you for the info folks...I hope to get my rig back on the air soon..
> 
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> End of TenTec Digest, Vol 159, Issue 4
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