[TenTec] Service Polcies

[Dennis Lintz]

Steve, just sent john henry a post about the rkr warranty issue so far with no response.. In January I drove over to ten Tec & talked to Boyd in service & he stated rkr in warranty radios would be covered! Yesterday apparently dishtronix changed their mind as from now on there will be a charge to work on in warranty radios sold by rkr. I may be wrong but I believe this has not been the case regarding some in warranty repairs shipped thus far the last 2weeks.. Legally dishtronix does not have to honor warranties on rkr products. Good luck! Denny wa8nss

Sent from my iPhone

> On Mar 10, 2016, at 4:30 PM, Steve Berg <wa9jml at frontier.com> wrote:
> 
> My Argonaut II is still down there for service.  I e-mailed them about it, and got a reply that it is in the queue.   So, I am waiting to see what happens with it.  Having been a service tech for Motorola many years ago, I understand how service departments work. A balance has to be struck to maintain profitability, between customer service and wasting the tech's time.  And, I don't mind paying to get good advice from someone who is far more knowledgeable about a given radio than I am.
> 
> I am much more concerned about possible warranty issues for the Omni VII that I bought when RKR owned Ten Tec.
> 
> Steve WA9JML
> 
> 
> 
> 
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