[TenTec] Ten-Tec Repair Service -5 Stars

[Kimberly Elmore]

I'm curious about what failed. ANy details?
Kim N5OP

      From: Marsh Stewart <marsh at ka5m.net>
 To: Ten-Tec <tentec at contesting.com> 
 Sent: Thursday, March 24, 2016 11:57 AM
 Subject: [TenTec] Ten-Tec Repair Service -5 Stars
   
I just wanted to share my very recent experience with Ten-Tec repair
service..

After years of dependable service my Orion II broke. I sent an e-mail to
service at tentec.com describing the problem and requesting a RA number. I
received a prompt reply with an RA number and ship-to address.

My Orion II was shipped back to Ten-Tec, repaired, aligned, tested, and
returned to me. The charge was less than expected. From my first e-mail
until FedEx delivered the transceiver back to me was only about 4 weeks. You
may or may not consider that "fast", but I think that was pretty quick.

I have no knowledge of the overall status of Ten-Tec, and your experience
may be different, but in my experience Ten-Tec Repair Service is alive and
well.

Marsh, KA5M    




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