[TenTec] My Argonaut II Came Back From the Factory Today

[Steve Berg]

I sent it in when RKR owned the company.  So, I am not surprised that it 
took this long due to the change in control.  Such changes inevitably 
are more difficult to accopmlish than what is planned.

They replaced two concentric pots, fixed the LCD backlight, and 
realigned, burned in, and tested it.  As the owner of vintage 
motorcycles, I am used to having the newer models fixed first, because 
that is the lifeblood of the company.  I am just delighted that I got it 
back, fixed, so I can enjoy it for more years.  In my view, the charges 
under the new ownership are reasonable.  And, now they are fixing our 
older equipment again.

73,

Steve WA9JML



On 5/9/2016 2:54 PM, art N4UC wrote:
> I was hoping that the turnaround time for service had improved with the new policies regarding the new pricing and reduced time spent by the technicians talking to people, but 6-7 months sounds much worse than it was before. Did your Argo require any kind of "special attention" or backordered parts that were out of TT control? Surely that's not typical (I hope)
>
> 73,
> Art N4UC
>
>> To: tentec at contesting.com
>> From: wa9jml at frontier.com
>> Date: Fri, 6 May 2016 20:38:29 -0500
>> Subject: Re: [TenTec] My Argonaut II Came Back From the Factory Today
>>
>> Back in the fall last year, I sent my Argonaut II back to Ten Tec
>> Service for some work.  It needed several concentric pots replaced and
>> the backlight circuit for the display fixed.  I also ordered two PTO
>> rebuild kits for my Corsair II and a hand mic for my Omni VII.  The
>> radio looks great, and tomorrow I will fire it up and put it through its
>> paces.
>>
>> So, they are fixing older radios now.
>>
>> 73,
>>
>> Steve WA9JML
>>
>>
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