Topband: DXE NCC-1 phasing box

[Rob Atkinson]

I just finished speaking with Tim K3LR on the land line with regard to
my problem  We had a cordial conversation and I must say in all the
years I have been a ham, I have never had the president of a company
immediately call me to address my concerns and problems with a
product.   I am confident whatever is plaguing my NCC-1 will get fixed
whether it's the unit, or operator head-space.

I also received a satisfactory explanation for the policy of not
providing a schematic for the NCC-1.   The repair service terms as
explained to me are quite reasonable but I hope I don't have to send
it in for repair.  I certainly appreciate this fast response.   Also,
I mischaracterized the service dept. email as "canned."  It did have
some personalized text in it which I overlooked and I apologize for
that.

73

Rob
K5UJ

On Fri, Sep 23, 2016 at 8:58 AM, Tim Duffy <k3lr at k3lr.com> wrote:
> Hello Rob:
>
> Please call DX Engineering. We will help you get your NCC-1 working
> properly.
>
> 73
> Tim K3LR