Topband: DXE NCC-1 phasing box
Chortek, Robert L.
Robert.Chortek at berliner.com
Fri Sep 23 10:56:50 EDT 2016
I have always found DXE customer service to be excellent!
I have connection to the company.....
Sent from my iPhone
On Sep 23, 2016, at 7:41 AM, Rob Atkinson <ranchorobbo at gmail.com<mailto:ranchorobbo at gmail.com>> wrote:
I just finished speaking with Tim K3LR on the land line with regard to
my problem We had a cordial conversation and I must say in all the
years I have been a ham, I have never had the president of a company
immediately call me to address my concerns and problems with a
product. I am confident whatever is plaguing my NCC-1 will get fixed
whether it's the unit, or operator head-space.
I also received a satisfactory explanation for the policy of not
providing a schematic for the NCC-1. The repair service terms as
explained to me are quite reasonable but I hope I don't have to send
it in for repair. I certainly appreciate this fast response. Also,
I mischaracterized the service dept. email as "canned." It did have
some personalized text in it which I overlooked and I apologize for
On Fri, Sep 23, 2016 at 8:58 AM, Tim Duffy <k3lr at k3lr.com<mailto:k3lr at k3lr.com>> wrote:
Please call DX Engineering. We will help you get your NCC-1 working
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