Topband: DXE NCC-1 phasing box

Chortek, Robert L. Robert.Chortek at
Fri Sep 23 10:56:50 EDT 2016

I have always found DXE customer service to be excellent!

I have connection to the company.....



Sent from my iPhone

On Sep 23, 2016, at 7:41 AM, Rob Atkinson <ranchorobbo at<mailto:ranchorobbo at>> wrote:

I just finished speaking with Tim K3LR on the land line with regard to
my problem  We had a cordial conversation and I must say in all the
years I have been a ham, I have never had the president of a company
immediately call me to address my concerns and problems with a
product.   I am confident whatever is plaguing my NCC-1 will get fixed
whether it's the unit, or operator head-space.

I also received a satisfactory explanation for the policy of not
providing a schematic for the NCC-1.   The repair service terms as
explained to me are quite reasonable but I hope I don't have to send
it in for repair.  I certainly appreciate this fast response.   Also,
I mischaracterized the service dept. email as "canned."  It did have
some personalized text in it which I overlooked and I apologize for



On Fri, Sep 23, 2016 at 8:58 AM, Tim Duffy <k3lr at<mailto:k3lr at>> wrote:
Hello Rob:

Please call DX Engineering. We will help you get your NCC-1 working

Tim K3LR
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