[TowerTalk] force 12 (fwd)

[force12@interserv.com]

Since this was originally a Reflector broadcast, a short comment to the 
Reflector follows:

Good morning, Herb.

Appreciated your telephone call last week. Am not at all sure why there is 
any hesitancy on your part, or anyone else, for that matter. Sometimes, it 
appears there is not a person on the planet who can please everyone, 
especially on the electronic highway!

There are plenty of people who come to visit Force 12. An entire group of 
>50 people from the WRTC competition were here last summer, too, for an open 
house.

We are very busy all the time and give production primary status. This means 
that production goes ahead of new products, too. I just spent 18 hours this 
last weekend testing a new antenna, simply to maintain the production and 
customer time throughout the typical week. This is an antenna that many 
people have asked for, so I am very glad to finally have it completed.

Anyone who wants to come by Force 12 is welcome. The concern is that I do 
the tours and, therefore, I need to be here. I travel a fair amount and need 
to coordinate my schedule. My usual work day usually starts before 6AM and I 
am often here before 5. This is the time to respond to e-mails, which have 
overloaded everything the last month! The current list was down to about 60 
on Friday evening and is now back to 241 and does not include the Tower 
Reflector or brochure requests. We appreciate all of the requests and 
orders, so please keep them coming! The magnitude of the overload has 
overwhelmed us and Natan, W6XR at Force 12 East is now sharing more of the 
e-mails. My typical telephone calls range from 20-40 per day, with an all 
time high of 52. I do my best to return calls; sometimes, there are not 
enough hours in each day. I truly enjoy sharing ideas and trying to guide 
people in their antenna selection. Many times I suggest a smaller system, 
which is a better solution for the caller.

At this point, you called me from your local location! To address your main 
question about delivery, one will find that we have been very good about 
meeting delivery schedules for standard products. I recall several people on 
this Reflector who have made this same comment in recent weeks. More unique 
antennas, such as the 120 mph "H" models and other special orders, take much 
more time, mainly because I fully assemble them, put them on the tower and 
test them. Sometimes, I build them myself to make sure the production 
documentation is correct. The usual good California weather is not always so 
nice, as our recent weather here lost 4 days from my test schedule last 
week. Each special order receives its own documentation package, which is 
also unique.

Since you are staying a handful of miles from our house, I invited you to 
come by this evening. If the weather had not been so lousy, the tower would 
have a different configuration of "stuff" on it (getting ready for the 
upcoming contest season), but it remains as on our web site photo.

You are also scheduled to come by Force 12 Wednesday morning. It was good 
that you called, because I will be out of town tomorrow until late Tuesday 
night.

We appreciate your call and look forward to meeting with you.

Hope you enjoy the Bay Area - at least the weather is nice this week!



Have a good day and 73,
			Tom, N6BT
			Force 12 Antennas and Systems
			(Home Page   http://www.QTH.com/force12 )



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