[TowerTalk] Customer satisfaction

[ARNE GJERNING]

Reading the info about Amidon.  I had good luck and received what I had
requested with no problems mostly about 2 years ago.

However, I do suggest the following:

If you are not satisfied with their service, request a copy of their ISO
registration certificate.  After receipt of this certificate, write a letter
to the company describing the problems you are having and copy the Registrar
company who's name appears on the certificate.  ( A word of warning, ensure
it is a certified Registrar as many "ISO compliant" certificates do exist).

With the revision from ISO-9001-1994 to ISO-9001-2001 customer satisfaction
is a larger emphasis.

Detailing your problems here on TT may help an individual feel better and
maybe a few folks will think twice about placing an order, but in some ways
Amidon is partially correct. We amateurs with our $150.00 orders are a VERY
small part of their business.  It is often best to buy through distribution
systems who do stock products.  Often response will be even faster and
better.

Just a bit of brotherly info from a QA Engineer.

73 de Arne N7KA