Yes, perhaps Amidon has an internal process document titled, "How to Piss-Off Small Customers" :):) 73 de Mike, W4EF.................... ----- Original Message ----- From: "Dave Bernstein" <aa6yq at ambersoft.com> > "Say what you do, do what you say". > > To bad no one thought to add "and do something reasonable". > > 73, > > Dave, AA6YQ >