[TowerTalk] New antenna system

[gdaught6 at stanford.edu]

On 8 Nov 2004 at 11:53, Alan C. Zack wrote:

> I had a very bad experience with F12 customer service even to the
> point of a face to face chance to ask my question to the owner at
> Visalia after months of no replies to my emails or phone calls.  I was
> missing a part.  Basically I was told it was not a F12 problem but his
> vendors fault, not his, and he couldn't help me, even though I bet he
> had some spares sitting around.

I've experienced just the opposite!  I had a C-3, then a C-4SXL, and 
I broke a couple of U-bolts and bolts.  I broke them.  Not Force-12, 
and not HRO (where I bought the antenna.)  I promptly received new 
replacement parts, and even some spares.  

I doubt whether they had many spares sitting around at Visalia.

The worst problem at Force-12 seems to be sporadic communications.  
I've had responses ranging from "instant" to "none" (or at least 
"long-delayed.")

73,

George T. Daughters, K6GT