[TowerTalk] New antenna system

[Alan C. Zack]

George,
There was a gentleman named Natan, W6XR, at Force 12 East, Ithaca, NY, 
who was good in answering questions.  However, he could not help with 
parts problems.  I understand he is no longer with F12.
Phone calls to the factory are answered by a non technical 
receptionist.  Your name and phone is taken down but the call is not 
returned.

I did not break any parts.  The part was not supplied as it should 
have been.  No, I did not expect Tom to have parts with him in Visalia 
(I believe that comment is uncalled for) but he very well could have 
sent it from the factory some time later.  Instead he told me it was 
not his problem and I had to do a Google search to find the info on 
his vendor and order the $3.00 part directly from Tom's vendor.
In my case it seems Tom determined from my emails that it was not his 
problem so never returned my emails or phone calls.  Maybe you had 
better luck.  Good for you.  I will not gamble on them in the future. 
  There are many others on the F12 reflector who also have issues with 
F12 customer service.

gdaught6 at stanford.edu wrote:

> On 8 Nov 2004 at 11:53, Alan C. Zack wrote:
> 
> 
>>I had a very bad experience with F12 customer service even to the
>>point of a face to face chance to ask my question to the owner at
>>Visalia after months of no replies to my emails or phone calls.  I was
>>missing a part.  Basically I was told it was not a F12 problem but his
>>vendors fault, not his, and he couldn't help me, even though I bet he
>>had some spares sitting around.
> 
> 
> I've experienced just the opposite!  I had a C-3, then a C-4SXL, and 
> I broke a couple of U-bolts and bolts.  I broke them.  Not Force-12, 
> and not HRO (where I bought the antenna.)  I promptly received new 
> replacement parts, and even some spares.  
> 
> I doubt whether they had many spares sitting around at Visalia.
> 
> The worst problem at Force-12 seems to be sporadic communications.  
> I've had responses ranging from "instant" to "none" (or at least 
> "long-delayed.")
> 
> 73,
> 
> George T. Daughters, K6GT

> 

-- 
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Alan Zack
Amateur Radio Station K7ACZ
Las Vegas, Nevada, USA
Quality Engineer, The Boeing Company, Retired
Aviation Chief Warrant Officer, U.S. Coast Guard, Retired
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