[TowerTalk] Force 12?

[Bernard(wtrone)]

    Hey John, interesting to hear your comments!  Agreed!!!!  Force 12
really needs to take some swift action to solve this problem or problems
that they are having.

    Just this week I talked to Molly at CrossLink about a "Fault 20"
problem that I have had with my 87A over the years.  It came back again and
I didn't have the "fix" sheet.  She was very helpful, returned my phone
call, and emailed the instructions.  Haven't "fixed" it yet, but the weekend
is still young.

    I have been and continue to be a satisfied Alpha customer.

    Hope that you are doing well!!!

            73,


            Bernard, WA4OEJ


----- Original Message ----- 
From: "W0UN -- John Brosnahan" <shr at swtexas.net>
To: "TowerTalk" <towertalk at contesting.com>
Sent: Saturday, January 08, 2005 10:07 AM
Subject: Re: [TowerTalk] Force 12?


>
> >
> >     I don't know what has happened to their customer service, but it is
too
> >bad that they are having problems.  Once the "word" about bad customer
> >service gets out, it is most difficult to fix.
>
> While this is true, it CAN be fixed.  When I took over Alpha-Power the
> repair side of the company was in chaos due to a huge backlog during the
> buyout of the MRI and industrial heating business.  Some suggested it
> may have been the worst customer support in the ham business.  The new
> owners of ETO wanted the ham stuff closed down.  Thankfully, Dick Ehrhorn
> bought back the ham side of the business.  Subsequently I spent six MONTHS
> handling virtually every customer phone call.   Ultimately getting
customer
> service back to where it was one of the BEST in the business.  Fortunately
> when I left for my heart surgery the new owners have continued to provide
> good service--due in great part to the hard work of AE0Q.
>
> So it IS possible to turn around customer service -- but it takes a MAJOR
> commitment to the effort.   I hope that Force 12 will be able to see the
> need for quality support.
>
> 73--John  W0UN
>
>
>
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>
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>
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