[TowerTalk] Force 12?

[WA2BPE]

This is indeed a disconcerting topic.  I am due to replace my aging KT34A (original mfgr) and the list of candidates is shrinking.  Surely F12 should realize that "..there's trouble in
River City..." and that bad PR can bury them regardless of product performance.  Surely they understand $$$ - or do they?

Tom - wa2bpe

Pete Smith wrote:

> At 10:42 PM 1/7/2005, Alan C. Zack wrote:
> >...
> >At one time they had a gentleman named Natan who was good at answering
> >technical questions but could not help with missing parts.  Only the
> >owner, Tom, could help with parts matters and trying to get his help was
> >useless.  For what ever reason, Natan is no longer with F12.
> >
> >I would not purchase another F12 product.  Mosley, Cushcraft, and Hy-Gain
> >still have good product lines that are affordable and who still offer
> >customer service after the sale.
>
> It dismays me to see F12 developing such a bad reputation for
> service.  Natan certainly did a good job of handling customer requests when
> he was there, but he was on the east coast, so his hands-on access to the
> factory was always limited.  I corresponded with him at the time he left
> the company, and he gave no indication that it was due to F12 reasons, but
> rather to his interest in pursuing EMT training.
>
> Just for the record, I am volunteer admin for the F12 reflector
> (force12talk at qth.com) but have no other connection with the company.
>
> 73, Pete N4ZR
>
>
>
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