[TowerTalk] FW: FW: Unhappy Customers

[Pete Smith]

I couldn't agree more, Tom.

While we're on this theme, I wonder how ICE manages to stay in 
business.  For as long as there has been a Towertalk, and even before, 
they have had a reputation for being almost unreachable by e-mail or 
phone, yet they continue in existence.  Could it be that government or 
military orders actually make us hams unnecessary?  The very idea!

73, Pete N4ZR

The World Contest Station Database, updated daily at www.conteststations.com
The Reverse Beacon Network at http://reversebeacon.net, blog at reversebeacon.blogspot.com


On 5/21/2010 11:57 AM, Tommy Alderman wrote:
> Just to be clear, my post certainly was not meant to be "mud slinging"! All
> of us are in this hobby together and I think it is important to share, not
> only the good experiences, but also the 'not so good' ones. I think it's
> silly of us to just sit back and take this kind of non-service and never
> share the experience with others. If we don't share this type information,
> how the heck are these companies going to know they may need to re-think
> their customer service?
>
> Tom - W4BQF
>
>
>
> -----Original Message-----
> From: towertalk-bounces at contesting.com
> [mailto:towertalk-bounces at contesting.com] On Behalf Of Tommy Alderman
> Sent: Friday, May 21, 2010 5:07 AM
> To: 'Tower and HF antenna construction topics.'
> Subject: [TowerTalk] FW: Unhappy Customers
>
>
>
>
> If you want to run a successful enterprise, put staying in touch with
> your customer base at the very top of your priority list.
>
> 73,
> Dave   AB7E
> [||]
>
> Rather than go into a giant detailed report over this particular issue, I'll
> just say I fully agree with this last statement of Dave's. And add that
> there are two popular vendors who I personally think should read and heed
> Dave's message. In my opinion those two vendors are Array Solutions and
> Champion Radio. In my case, I found when I place an order, I get no response
> at all for over two weeks. It does not make for good customer
> relations/feelings. I absolutely do not demand immediate shipment of my
> order, but I certainly do expect a quick response from any vendor.
>
> And if a vendor's product is not exactly as advertised, the vendor certainly
> inform the customer! In the case where I ordered a replacement "improved"
> mast clamp, I luckily was 'test fitting' it to my new rotor before
> installing on my new tower, only to find out the mast clamp had been
> mis-drilled during manufacturing and I could not even get the mounting bolts
> to fit to the rotor. Almost two weeks ago I did receive an apology for not
> having received the "correct" bolts, and then was told I should grind down
> the bolt heads myself. This is not really a great way to 'win friends and
> influence customers'!
>
> I, personally, have learned my lesson and will not be ordering from these
> two vendors again. Not that either one may care!
>
> Still PO'ed.
>
> Tom - W4BQF
>
>
>
>
>
>
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