[TowerTalk] Arrow customer service

[n8de at thepoint.net]

If the box is in good shape, the damage probably occurred due to POOR  
packaging INSIDE the box.

That is quite obvious!

73
Don
N8DE


Quoting Jorge Diez - CX6VM <cx6vm.jorge at adinet.com.uy>:

> Hello,
>
>
>
> I wanted to share my experience with www.arrow.com. I not have any relation
> with this company, and this was my second purchase there in some years.
>
>
>
> I bought four big toroids some days ago. Finally I received them at my QTH
> in Uruguay, and one of the was broken..!
>
>
>
> I asked them if there´s any shipment insurance and they asked me to send
> photos of the box I received. Fortunatelly I took some photos of the box and
> the torids, so I sent them by email.
>
>
>
> They determined that “Since the inner box appears to be in perfect condition
> the damage may have resulted from handling in my warehouse”
>
>
>
> And they debit my credit card. All of this in a few hours.
>
>
>
> Really they own a new customer. If you are sure you are receiving a great
> service, you don´t care about $0,50 or $1 in a toroid price.!
>
>
>
> 73,
>
> Jorge
>
> CX6VM/CW5W
>
>
>
>
>
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