[TowerTalk] Arrow customer service

[Jorge Diez - CX6VM]

that´s right.  Sorry for the mistake, I mean CREDITED and no debited J

 

Previously of my order I exchange 4-5 emails with them trying to order the
right product and I received very fast answers for all my emails

 

73,

Jorge

CX6VM

 

De: Timothy Coker [mailto:n6win73 at gmail.com] 
Enviado el: Miércoles, 15 de Septiembre de 2010 03:19 a.m.
Para: n8de at thepoint.net
CC: Jorge Diez - CX6VM; towertalk at contesting.com
Asunto: Re: [TowerTalk] Arrow customer service

 

The way I am reading this is that Jorge was quoting Arrow's statement saying
that the customer service rep at Arrow was pointing the finger at themselves
and credited Jorge's credit card for the bad toroid.

 

It appears that Jorge is happy with Arrow's customer service.

 

Tim, N6WIN.

On Tue, Sep 14, 2010 at 11:07 AM, <n8de at thepoint.net> wrote:

If the box is in good shape, the damage probably occurred due to POOR
packaging INSIDE the box.

That is quite obvious!

73
Don
N8DE



Quoting Jorge Diez - CX6VM <cx6vm.jorge at adinet.com.uy>:

> Hello,
>
>
>
> I wanted to share my experience with www.arrow.com <http://www.arrow.com/>
. I not have any relation
> with this company, and this was my second purchase there in some years.
>
>
>
> I bought four big toroids some days ago. Finally I received them at my QTH
> in Uruguay, and one of the was broken..!
>
>
>
> I asked them if there´s any shipment insurance and they asked me to send
> photos of the box I received. Fortunatelly I took some photos of the box
and
> the torids, so I sent them by email.
>
>
>
> They determined that “Since the inner box appears to be in perfect
condition
> the damage may have resulted from handling in my warehouse”
>
>
>
> And they debit my credit card. All of this in a few hours.
>
>
>
> Really they own a new customer. If you are sure you are receiving a great
> service, you don´t care about $0,50 or $1 in a toroid price.!
>
>
>
> 73,
>
> Jorge
>
> CX6VM/CW5W
>
>
>
>
>
> _______________________________________________
>
>
>
> _______________________________________________
> TowerTalk mailing list
> TowerTalk at contesting.com
> http://lists.contesting.com/mailman/listinfo/towertalk
>



_______________________________________________



_______________________________________________
TowerTalk mailing list
TowerTalk at contesting.com
http://lists.contesting.com/mailman/listinfo/towertalk