[TowerTalk] MFJ repairs

[Herbert Schoenbohm]

So much of the obvious disappointment with MFJ could be easily resolved 
by having better communication with the customer. I have nothing but 
praise for the way RF Concepts (Alpha) who has responded to each and 
every problem I have run into over the years. They are so good that all 
issues have been quickly resolved by their customer service people  This 
company communicates effectively and quickly and MFJ could learn a lot 
from them in this regard on the right way to deal with customers.  Not 
getting a reply on a repair item for three or four months is totally 
unacceptable. This is the case on two repair items with MFJ-Ameritron 
recently. One of them the RCS-12 was a warranty item and the MFJ-259 was 
not.  But both just seemed to disappear.  Nobody should have to endure 
these problems.

Herb Schoenbohm, KV4FZ



On 8/31/2014 5:37 PM, Tom Nicholson wrote:
> Craig,
>      I would wager that the vast majority of people here would agree 
> with you that MFJ employees, most probably, are all "good guys" and 
> well intended in the pursuit of making available a source of equipment 
> for the Ham Radio community.  Where management has failed is the 
> support "after the sale"! Many fine products have failed as a result 
> of poor or no product support. The lack of support is no reflection on 
> the dedication and expertise of the support personnel, What it is a 
> reflection of is the mismanagement of the support system. This CAN be 
> remedied, BUT maybe at the cost of some management jobs. They need to 
> have the management team address these problems or replace the team. 
> It seems at MFJ it has reached "critical mass" and the statement has 
> to be made:
>
>     "You are either part of the solution or you are part of the 
> problem" and make the hard decisions from that point forward.
>
>     YMMV, but that has been my experience over the 30+ plus years that 
> I owned a business that was 20% sales and 80% customer service.
>
> 73
> Tom W1ALZ
>
>
>
> On 8/31/2014 3:34 PM, Craig Clark wrote:
>> When you bash MFJ, just remember, if it was not for them, we would 
>> have no:
>>
>> Hy-Gain
>> Cushcraft
>> Ameritron
>> Mirage
>> Vectronics
>> Ed Noll and many other books
>>
>> And probably a few others that I can't remember.
>>
>> I have known and worked with MFJ for over 35 years. Say what you 
>> will, they
>> are the good guys.
>>
>> Back to towers and antennas.
>>
>> Craig
>>
>>
>> Craig Clark K1QX
>> PO Box 209
>> 107 Fitzgerald Rd
>> Rindge NH 03461
>> (603) 899-6103 office
>> (603) 520 6577 cell
>>
>>
>>
>>
>
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