[TowerTalk] DX Engineering

[Thomas Noel]

Holy Crap! This is a zombie thread from early September. I long since declared my undying love for all things DXE related.

From Sept 8:

"To all:

I was contacted by the owner, Tim Duffy who promised a satisfactory resolution. The task was passed to Tom Parkinson, who has conclusively proven, in both carefully measured prose and elaborate pictures, that I am an incompetent idiot. We still do not know just what caused my problem, and I am 3000 miles from home and unable to provide any more info to the diligent team looking for answers.

I could not ask for more satisfactory service or attention to my needs."

Thomas W Noel
KF7RSF

> On Oct 14, 2015, at 3:00 PM, Andre VanWyk via TowerTalk <towertalk at contesting.com> wrote:
> 
> I echo Keith and Fred's comments. DXE has been excellent in service, product quality and shipping time. Everyone makes mistakes, but I find it hard to believe that someone at DXE will refuse to resolve this for you. There must be more to this story.
> They have a return policy which is on par with other vendors, so if you don’t like the connectors, I am sure they will gladly refund you if you return the connectors. I think this is a discussion that should take place on the phone between you and DXE, not here on the reflector.
> 73
> NJ0F
> 
> 
> -----Original Message----- From: Fred Keen
> Sent: Wednesday, October 14, 2015 1:55 PM
> To: Keith Dutson ; 'TowerTalk'
> Subject: Re: [TowerTalk] DX Engineering
> 
> My DX Engineering experience has been 100% positive, even when I order the wrong item  :-(
> FredKC5YN
> 
> 
> 
>    On Sunday, September 6, 2015 12:53 AM, Keith Dutson <kdutson at sbcglobal.net> wrote:
> 
> 
> I buy from a lot of vendors.
> DX Engineering has earned more of my business in the past couple of years due mainly to the addition of quality products that I used to buy from other sources.
> I also have noticed a big improvement in their service, especially in follow-up.
> IMNSHO, I believe complainers are simply grumbling, maybe because they have nothing constructive to talk about. <grin>
> 
> 73, Keith NM5G
> 
> -----Original Message-----
> From: TowerTalk [mailto:towertalk-bounces at contesting.com] On Behalf Of Matthew King - KK4CPS
> Sent: Saturday, September 05, 2015 11:58 PM
> To: TowerTalk <TowerTalk at contesting.com>
> Subject: Re: [TowerTalk] DX Engineering
> 
> Thomas - as the former owner of a small business, I always wondered if people were giving me a second chance if I made a mistake. I can tell you this - if I was made aware of a mistake, it was fixed, handled, and made right on the spot. I'm hoping that you didn't decide to withhold future business from DX Engineering and speak negatively of them in a public forum without at least calling a manager and making them aware of the situation and how things transpired in your first attempt to rectify the situation.
> 
> Yours is the first "they were rude" story that I've ever heard about DX Engineering. I have a hunch that we've not heard the other side of the conversation. You'd already experienced the excellent service from them before, so I'd like to think if you gave them a second chance in proper fashion through proper channels that you'd see more of the great service that you'd grown accustomed to from prior dealings.
> 
> Give them a call and get a manager (or the owner, Tim Duffy) on the phone and let them make it right for you, then come back and report that.
> 
> To those that say they are overpriced on some things. No argument here, but I did recently hear that they price match, so maybe that'll help!
> 
> 73
> 
> Matt
> KK4CPS
> 
> On Sat, Sep 5, 2015 at 3:58 PM, Thomas Noel <tnoel at mac.com> wrote:
> 
>> I shared the effusive praise opinion for DXE until a recent
>> transaction. I purchased RG8X cable and ordered Crimp/Crimp connectors
>> to go with. The connectors supplied were for old style solid conductor
>> 8X cable, and their DXE brand coax with a stranded center conductor
>> would not fit into the center crimp. When contacted, their only
>> response was “So, what do you expect us to do about it?” They would
>> offer no solution, and were very rude on the phone.
>> 
>> I will not do business with them again.
>> 
>> Thomas W Noel
>> KF7RSF
>> 
>> > On Sep 5, 2015, at 3:36 PM, w1yw via TowerTalk
>> > <towertalk at contesting.com>
>> wrote:
>> >
>> > A first rate operation, always helpful, always fast and friendly.
>> > Great
>> prices. Absolutely no complaints.
>> >
>> > 73
>> > Chip W1YW
>> >
>> > Sent from my iPad
>> > _______________________________________________
>> >
>> >
>> >
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