[TowerTalk] DX Engineering

[Andre VanWyk]

I echo Keith and Fred's comments. DXE has been excellent in service, product 
quality and shipping time. Everyone makes mistakes, but I find it hard to 
believe that someone at DXE will refuse to resolve this for you. There must 
be more to this story.
They have a return policy which is on par with other vendors, so if you don’t 
like the connectors, I am sure they will gladly refund you if you return the 
connectors. I think this is a discussion that should take place on the phone 
between you and DXE, not here on the reflector.
73
NJ0F


-----Original Message----- 
From: Fred Keen
Sent: Wednesday, October 14, 2015 1:55 PM
To: Keith Dutson ; 'TowerTalk'
Subject: Re: [TowerTalk] DX Engineering

My DX Engineering experience has been 100% positive, even when I order the 
wrong item  :-(
FredKC5YN



     On Sunday, September 6, 2015 12:53 AM, Keith Dutson 
<kdutson at sbcglobal.net> wrote:


I buy from a lot of vendors.
DX Engineering has earned more of my business in the past couple of years 
due mainly to the addition of quality products that I used to buy from other 
sources.
I also have noticed a big improvement in their service, especially in 
follow-up.
IMNSHO, I believe complainers are simply grumbling, maybe because they have 
nothing constructive to talk about. <grin>

73, Keith NM5G

-----Original Message-----
From: TowerTalk [mailto:towertalk-bounces at contesting.com] On Behalf Of 
Matthew King - KK4CPS
Sent: Saturday, September 05, 2015 11:58 PM
To: TowerTalk <TowerTalk at contesting.com>
Subject: Re: [TowerTalk] DX Engineering

Thomas - as the former owner of a small business, I always wondered if 
people were giving me a second chance if I made a mistake. I can tell you 
this - if I was made aware of a mistake, it was fixed, handled, and made 
right on the spot. I'm hoping that you didn't decide to withhold future 
business from DX Engineering and speak negatively of them in a public forum 
without at least calling a manager and making them aware of the situation 
and how things transpired in your first attempt to rectify the situation.

Yours is the first "they were rude" story that I've ever heard about DX 
Engineering. I have a hunch that we've not heard the other side of the 
conversation. You'd already experienced the excellent service from them 
before, so I'd like to think if you gave them a second chance in proper 
fashion through proper channels that you'd see more of the great service 
that you'd grown accustomed to from prior dealings.

Give them a call and get a manager (or the owner, Tim Duffy) on the phone 
and let them make it right for you, then come back and report that.

To those that say they are overpriced on some things. No argument here, but 
I did recently hear that they price match, so maybe that'll help!

73

Matt
KK4CPS

On Sat, Sep 5, 2015 at 3:58 PM, Thomas Noel <tnoel at mac.com> wrote:

> I shared the effusive praise opinion for DXE until a recent
> transaction. I purchased RG8X cable and ordered Crimp/Crimp connectors
> to go with. The connectors supplied were for old style solid conductor
> 8X cable, and their DXE brand coax with a stranded center conductor
> would not fit into the center crimp. When contacted, their only
> response was “So, what do you expect us to do about it?” They would
> offer no solution, and were very rude on the phone.
>
> I will not do business with them again.
>
> Thomas W Noel
> KF7RSF
>
> > On Sep 5, 2015, at 3:36 PM, w1yw via TowerTalk
> > <towertalk at contesting.com>
> wrote:
> >
> > A first rate operation, always helpful, always fast and friendly.
> > Great
> prices. Absolutely no complaints.
> >
> > 73
> > Chip W1YW
> >
> > Sent from my iPad
> > _______________________________________________
> >
> >
> >
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