[TowerTalk] DX Engineering
tnoel at mac.com
Sun Sep 6 08:34:29 EDT 2015
Matthew, Keith, and others,
I am retired, and like many I am on a very restricted budget for hobbies. In spite of this I have made multiple purchases from DXE because of the quality of product and service I have received. I made the comment here only as a counterpoise to the unanimous praise seen. Perhaps my words might have been chosen more carefully.
My stated intent to do no further business was because the response was rude and abrupt. This was not an incorrect item shipped, or an unsuitable item that slipped through quality control.
I called, described my problem and asked for confirmation that I had ordered the correct connector, and if so, what might I be doing wrong. I was not loud, or accusing, or even indignant. I was met with an attitude summed up as “How would I know what you are doing wrong, and what do you expect us to do about it.?” I was shocked, said only “WOW” and hung up. At no time was I loud or accusing. I don’t think my nose was “out of joint” or that I needed “a strong cathartic” (wow - publicly suggesting that I am full of crap)
Anyone can have a bad day, and I seem to have found this gentleman’ nadir. That would be July 9th, early afternoon PDT.
I had purchased several DXE 6’ RG8X jumpers and 10 Amphenol Connex 182115-10 connectors, with the intent of cutting the pre-made jumpers and terminating to make multiple short jumpers.Yes, I am that cheap. I discovered that the stranded center conductor would not pass into the crimp area of the connector, and if it appeared that they had done so, some strands would be held back and would short to the body of the connector.
The specs from Amphenol say the hole is .063, and RG8X should have a center conductor of .056-.058. I have no way to measure the diameter of the stranded conductor or the tiny hole for the crimp to ascertain the nature of the problem.
I have been contacted by Mr. Duffy, who has promised to investigate the specific physical problem and resolve it. Sorry for the drama here.
Thomas W Noel
> On Sep 6, 2015, at 12:57 AM, Matthew King - KK4CPS <KK4CPS at gmail.com> wrote:
> Thomas - as the former owner of a small business, I always wondered if
> people were giving me a second chance if I made a mistake. I can tell you
> this - if I was made aware of a mistake, it was fixed, handled, and made
> right on the spot. I'm hoping that you didn't decide to withhold future
> business from DX Engineering and speak negatively of them in a public forum
> without at least calling a manager and making them aware of the situation
> and how things transpired in your first attempt to rectify the situation.
> Yours is the first "they were rude" story that I've ever heard about DX
> Engineering. I have a hunch that we've not heard the other side of the
> conversation. You'd already experienced the excellent service from them
> before, so I'd like to think if you gave them a second chance in proper
> fashion through proper channels that you'd see more of the great service
> that you'd grown accustomed to from prior dealings.
> Give them a call and get a manager (or the owner, Tim Duffy) on the phone
> and let them make it right for you, then come back and report that.
> To those that say they are overpriced on some things. No argument here, but
> I did recently hear that they price match, so maybe that'll help!
> On Sat, Sep 5, 2015 at 3:58 PM, Thomas Noel <tnoel at mac.com> wrote:
>> I shared the effusive praise opinion for DXE until a recent transaction. I
>> purchased RG8X cable and ordered Crimp/Crimp connectors to go with. The
>> connectors supplied were for old style solid conductor 8X cable, and their
>> DXE brand coax with a stranded center conductor would not fit into the
>> center crimp. When contacted, their only response was “So, what do you
>> expect us to do about it?” They would offer no solution, and were very rude
>> on the phone.
>> I will not do business with them again.
>> Thomas W Noel
>>> On Sep 5, 2015, at 3:36 PM, w1yw via TowerTalk <towertalk at contesting.com>
>>> A first rate operation, always helpful, always fast and friendly. Great
>> prices. Absolutely no complaints.
>>> Chip W1YW
>>> Sent from my iPad
>>> TowerTalk mailing list
>>> TowerTalk at contesting.com
>> TowerTalk mailing list
>> TowerTalk at contesting.com
> TowerTalk mailing list
> TowerTalk at contesting.com
More information about the TowerTalk