[TenTec] Reviewing the reviews

["Ten-Tec Inc. Amateur Radio Sales" <sales@tentec.com>]

At 11:02 AM 6/21/04 -0400, you wrote:


> I personally think it would be a better use of talent if the marketing 
> department of Ten Tec would help present OWNERS of the Orion achieve the 
> stability  of operation of the Orion and clean up the operational 'bug's' 
> in the Orion, rather than chasing one suspect reviewer who posted on eHam. 
> Who the hell really cares what a reviewer on eHam says about my radio? I 
> want my  radio that I have had for a year, to just plain ole' operate reliably.
>
> And the Orion does not do that.
>
> Tom  - W4BQF


It's a given that we're doing that.  I don't design HF rigs or write code - 
I deal with customer
issues.   Believe me, I make the engineering department at this company 
aware of issues with
our equipment on a continuous basis - and often they're aware of them 
before I even make it up
the stairs to the lab.

Criticism of what we're doing and how we're doing comes with the territory 
in the ham business -
I thnk it's highly inappropriate if its done under the guise of someone 
else's callsign.  If I'd looked
up that callsign in our order database and found someone who'd bought a rig 
from us that was
railing about it - fine, I can live with that.  We wouldn't even be having 
this discussion.   It's different
when someone claims to be a long time devotee of Ten-Tec and a Ten-Tec 
reflector participant
sporting a callsign I've never heard of and who apparently has never bought 
anything from us.
That raises my eyebrows, considerably.   I care, quite a bit.   People read 
those reviews and
form opinions based on them, in part.  Is it fair to Ten-Tec to have a 
review written by someone
who may be using someone else's callsign as a pseudonym and maybe never 
owned the radio?
I see this kind of stuff happen not only to Ten-Tec, but other companies as 
well.  It means little
to me how other companies handle it - my impression is they don't do 
anything.  I do.

Hey, it may turn out that N7XCH really wrote the review in question and 
this will all be a
moot point.   As a regular reflector reader, he must be seeing this 
discussion.  Ed, are you
listening?  I left a message on your answering machine this morning.

73
Scott W4PA


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