Very well said Lee,
The Caring Scott and Gary give is, what I believe, the main reason most of
us are willing to let the Orion Mature on our Desk tops.
We understand the idea of the Orion. Ten Tecs willingness to vigoursly
continue the effort to improve and enhance the Orion is what keeps those of
us as happy if not sometimes irritated customers.
73's
Rich
K5SF
From: Kc9cdt@aol.com
Reply-To: tentec@contesting.com
To: tentec@contesting.com
Subject: Re: [TenTec] Who TT is to me!
Date: Mon, 21 Jun 2004 20:42:53 EDT
Scott,
Thanks for caring. Not sure you remember me but a couple weeks ago I
stopped
by TT on the way back from a business trip in Tennessee. I was there to
look
at Centurions, and had a chance to meet you in person. I felt very good
about
our discussions on Orion. You certainly indicated that you (all of the TT
gang)
were going to continue to work on Orion until it was right. I think your
making progress.
I bought Orion with the understanding that there were SW issues. I have
written a lot of microcode to control HW devices at IBM so I know a little
of how
difficult it is.
I arrived at TT a little later than I had hoped to, about 4:00PM your time
(darn time zone difference) , we left about 5:30 from the showroom where we
were
talking. not at any time did I feel you were trying to rush me out of
there!!! I felt like I was a customer NOT a number on the customer list! I
appreciate
it, as I felt my visit, while a little rushed, was a lot of fun.
I love my Orion, and, yes there are some problems yet. I have full
confidence
you guys will get those issues taken care of.
I'm not one of the "long time followers" , in fact this is my first TT
product, but I like dealing with a company that has quality people and
cares about
customer satisfaction! Nobody is perfect, no product is ever perfect, but I
do
believe that you folks want your customers to be happy, that goes a long
way
when you are dealing with some operation problems with equipment!
Keep up the good work!
Lee, KC9CDT
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