re: Ten-Tec return policy.
I'd like to speak up on this thread. I bought a new Argonaut V a couple
of years ago. After evaluating it for a month I decided that, even
though it was a very good transceiver, it was missing a couple of
features that to me were important. It didn't have DSP noise reduction
or a notch filter. I thought a top-end CW/SSB QRP rig that had DSP
software generated filters should also have those features like the
Pegasus and Jupiter have. After speaking with the Ten-Tec sales and
engineering staff I was told that there was no plan to offer those
features because there was simply not enough buttons on the rig to
implement them without adding another layer of menus which they didn't
want to do. I can understand that but felt that I would not be happy
with the rig long-term, so I elected to return the unit. Instead of
asking for my money back, I applied those funds toward the purchase of a
demo Jupiter and have been very pleased with it.
I don't feel that I would be blacklisted for my return if I chose to
purchase an Orion or Orion II simply because I was unhappy with the Argo
V. Now, if I had returned it and then lambasted Ten-Tec on this
reflector and other venues, then I would not be surprised if that
happened and I would probably deserve it. They are a very fair company
and make very good products but none of them are all things to all
people. Neither are other manufacturers. I believe they will make every
effort to make the customer happy, especially if you do receive a
defective unit.
73,
Pat Haynes, K4BEH
On Wed, 27 Jul 2005 13:23:04 -0400 Mike Bryce <prosolar@sssnet.com>
writes:
> Well I can understand TT point of view. Allow me to explain:
>
> I manufacture and sell solar electric systems and controls.
> It's just a hobby for me, but I've been into this stuff since 1978.
>
> A few years ago at the dayton hamvention some guy came up to my
> booth
> and promptly started to bitch and moan about my products. The design
>
> was wrong, the cases where out of style and the color sucked. And as
> he
> went on, complained about everything from the way the color codes of
>
> the resistors were laid out on the pcb to the color of the
> connectors.
> At first I thought he was just a paid heckler, but soon found out he
>
> was dead serious. "I have an electronic engineering degree and I
> have
> never seen such bad design." and on and on he went.
>
> Had the room not been full of people, and if I had a baseball bat, I
>
> would have beat him to a bloody pulp. He was really pissing me off
> big
> time.
>
> After about then minutes of this, he looked down on the table and
> saw
> one of my new controllers. He opened his wallet and pulled out some
>
> money.
>
> I refused to sell it to him. Boy talked about po!!
>
> He went into threats about calling the company president and
> complaining about the way he was being treated and for me for not
> selling him one of our products.
>
> You should have seen his face when I told him I WAS the president.
>
> I choose not to sell him one of my products because I could.
>
> So, if there is someone that keeps poking you in the eye, you don't
>
> give (or sell) them a new stick to poke you in the eye one more
> time.
>
> No matter how flat you make a pancake, there's always two sides,
> from
> my side, I can understand TT position.
>
> The Jupiter has been out for sometime, and he is still spitting
> nails
> over the way TT handled things. Sometimes you just can't make
> everyone
> y.
>
> Mike...
>
>
> Mike, WB8VGE
> SunLight Energy Systems
> The Heathkit Shop
>
> http://www.seslogic.com
> http://www.theheathkitshop.com/
>
> On Jul 27, 2005, at 12:57 PM, Adam N. wrote:
>
> >
> > As a TT user, I think it's folly for TT to try to limit who buys
> their
> > radios as doing so will not keep the radios out of the so-called
> > malcontents' hands, and will only serve to build further animosity
> and
> > open letters like the one that spawned this thread. If TT's
> policy is
> > "One 30-day return per customer" then it should be so published.
> >
> >
> > 73,
> >
> > Adam N.
> > N4EKV
> > Lafayette, CA
> > www.n4ekv.com
> >
> _______________________________________________
> TenTec mailing list
> TenTec@contesting.com
> http://lists.contesting.com/mailman/listinfo/tentec
>
>
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