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Re: [BULK] - Re: [TowerTalk] Amidon customer satisfaction

Subject: Re: [BULK] - Re: [TowerTalk] Amidon customer satisfaction
From: Bill Turner <>
Date: Fri, 14 May 2004 09:49:37 -0700
List-post: <>
On Fri, 14 May 2004 09:15:52 -0700, Steve Katz wrote:

>However, great customer satisfaction doesn't imply
>a successful business, at all.  Nor does so-so satisfaction imply an
>unsuccessful one. 


Whether a business is "successful" or not depends on your point of view,
and I was speaking from the customer's.  The folks at Amidon probably
consider themselves successful but their customers seem to have a
different opinion.

I like the approach taken by Consumer Reports:  Don't get lost wallowing
through the details; just give the bottom line along with a modicum of
supporting facts.

Bill, W6WRT
QSLs via LoTW


See:  for "Self Supporting Towers", "Wireless Weather 
Stations", and lot's more.  Call Toll Free, 1-800-333-9041 with any questions 
and ask for Sherman, W2FLA.

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