What a shame, I really dislike poor customer service! The 259B is a nice
unit for working on the tower. I just used my analyzer last weekend to
adjust the driven element on a new homebrew 10m OWA beam. I believe that
MFJ has a fixed repair price for many of their products. I am not sure
what the repair charges were for the 259B, but rather than go though your
experience I would toss it in the garbage. Thanks for the heads up!
Subject: [TowerTalk] Servicing an MFJ 259B
From: Bill via TowerTalk <firstname.lastname@example.org>
Date: Thu, 28 Aug 2014 12:22:08 -0400 (EDT)
I have bought my last item from MFJ/Ameritron.
Over the years I have had several items of MFJ/Ameritron manufacture and
always had great customer service. Over the last couple of years that
satisfaction has changed to disappointment...major problems with repair
AL-1500 and now my MFJ259
I sent my MFJ 259B in for repair on July 2 and they received on July 7.
I was told at that time it would be four weeks until they got to repair
it....a long time but fair enough. On Aug 7 still no word from them so I
called. They would place it on their "expedite list". A week later no word
from them so I called again. It was still on their expedite list.
On August 18, I finally got a call telling me they had done no repairs to
it, and it was working fine. I disputed this and repeated exactly what was
in my letter to them and to check it out again. On the 21st, they finally
found the problem and said they would be shipping it on Friday.
It's a two day ship from MS to FL so it should have arrived on Monday, the
25th. Today, the 28th, it still had not arrived so I called again. The
problem: the MFJ 259 sat around for four business days when they finally
shipped it. It was shipped yesterday. When I asked what the problem was, I
got no reason, apology or anything else. They had no problem charging my
credit card right away.There is no excuse for doing business in this manner.
Bottom line, do some deep thinking if you want to buy any antenna
analyzers from MFJ. Mine worked great, but customer support and repair is
lacking. They had this device from July 7 until August 27. IMHO, that is
terrible customer service.
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