I would think if you want customers you could at least change your phone
message saying you will be out of the office..... and maybe when you will be
back.
73,
Joe kk0sd
> From: wc1m73@gmail.com
> To: noddy1211@sbcglobal.net; towertalk@contesting.com
> Date: Thu, 20 May 2010 18:31:10 -0400
> Subject: Re: [TowerTalk] How to reach SteppIR
>
> I don't disagree. Someone needs to answer the phone, if only to explain that
> most of the personnel are at a trade show and will get back to you as soon
> as they return. Heck, in this day of cell phones and email, I don't see any
> reason why limited service can't be provided from a trade show site,
> particularly when a customer has an urgent problem. But it's most important
> that someone acknowledge each and every request for service and give an
> estimate of when help will be provided.
>
> I had the exact same issue with a small espresso machine parts supply
> company recently. All the service techs and decision makers went to a trade
> show, leaving a receptionist in charge who had no ability to do anything.
> She made the mistake of telling me that someone would call be back, but no
> one ever did. Really ticked me off. But when the techs got back they
> apologized profusely and immediately addressed my problem.
>
> The other side of the coin is that these are very small companies with
> limited resources. Typically, margins are very tight, especially for
> products manufactured in the USA. It's vital for them to pump up sales as
> much as possible in order to survive, and with technical products this often
> means bringing your best service people to the show. Thus, there's a
> tradeoff between securing new business and servicing existing business, even
> for the most service-oriented companies. But new sales are really important
> to the existing customer, too: service will get *really* bad if the company
> goes under.
>
> 73, Dick WC1M
>
> -----Original Message-----
> From: Mike [mailto:noddy1211@sbcglobal.net]
> Sent: Thursday, May 20, 2010 6:15 PM
> To: towertalk@contesting.com
> Subject: Re: [TowerTalk] How to reach SteppIR
>
> There does not seem much purpose to go out to Trade Shows to get more
> business and then lose twice what you gain through poor customer service.
>
> Other small companies seem to manage to have someone at home answering the
> telephone and dealing with problems. If it's a problem to contact them when
> in the USA, imagine how frustrating it must be if you live in another
> country.
>
> There have been promises that the situation will get better every year, but
> there are still the same problems.
>
> In this day and age you are able to pick up a telephone call or email
> anywhere in the civilized world, so there is no excuse.
>
> Mike, K6BR
>
> -----Original Message-----
>
>
> They are a small company that was at Dayton. Give them I bit of a break.
> Working Dayton or any tradeshow is very tiring and taxing.
>
> I would keep calling on the phone.
>
> I have had nothing but great service from them. You just caught them in a
> tough time.
>
>
> CC Packet Cluster W0MU-1
> W0MU.NET or 67.40.148.194
>
> "A slip of the foot you may soon recover, but a slip of the tongue you may
> never get over." Ben Franklin
>
>
>
> -----Original Message-----
> From: towertalk-bounces@contesting.com
> [mailto:towertalk-bounces@contesting.com] On Behalf Of Fredric T. Serota
> Sent: Thursday, May 20, 2010 2:47 PM
> To: towertalk@contesting.com
> Subject: [TowerTalk] How to reach SteppIR
>
> Anyone know how to get through to SteppIR? I have left 4 messages on
> answering machines, and emailed 3 times and get no reply all week. Have been
> calling on 425-453-1910.
>
>
>
> Fred K3BHX
>
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