I have had a similar experience.. Sold an old laptop on eBay, guy said when
he received it that it would not turn on, i said ok send it back when i get
it i will refund. When it got back it wouldn't turn on but i noticed some
of the screws were missing. I took the remaining ones out and pulled it
apart, he had taken the hard drive, CPU module, cooling fan, and a few other
bits and pieces and put it back in such a way that it "looked" complete. I
denied his claim and went into battle over it, i won after stating to PayPal
that he had removed parts and that it was returned in a significantly
different condition than it was shipped to him. I offered to ship the
remainder of it back to him but of course he closed the claim because he
already had the parts he had and realized i wasn't a pushover after all.
Bottom line, don't issue a refund until you get it back! If you do that
then your a sucker indeed. This is why i have had to start selling
everything AS-IS, and me return policy is set as such also. So if a claim
is filed now for some invalid reason, buyers remorse, or just trying to rip
me off, they get a message stating that the auction clearly showed no
returns, no refunds. And i also put my own disclaimer on every auction as
well.
As for PayPal and losing money... I never leave more than $50 on my
account, if i sell a large item as soon as i receive funds they are removed.
My account has access to a bank account, an old savings account, with only
the minimum to keep that account open, $10. So if anyone ever tried to
screw me they could get maybe $60, and i would just leave PayPal hanging and
leave eBay for good.
73,
Scott KBØNLY
----- Original Message -----
From: "k7fm" <k7fm@teleport.com>
To: <Gudguyham@aol.com>; <amps@contesting.com>
Sent: Tuesday, February 10, 2009 9:08 AM
Subject: Re: [Amps] EBAY SELLING
> Recently, my son sold an item on eBay, using PayPal. The buyer claimed
> the
> item was not as represented and he had sent it back. Son said, fine.
> What
> he got back was a small package that did not contain the item, but a note
> telling my son that he had made a fool of. Because the package was
> smaller
> than the item sent, my son opened it in front of the UPS driver, and
> obtained a signed note from that driver.
>
> At that point, my son had money taken from his PayPal account but did not
> have the item. He contacted PayPal, but they told him the file had been
> closed, since the buyer had indicated he was satisfied.
>
> Son called PayPal with no satisfaction. He called eBay, with no
> satisfaction. He then e-mailed them, with no satisfaction. He then came
> to
> dad, who is a lawyer. I figured a demand letter with the documents in
> hand
> (the nasty note from buyer is in the same writing and same purple pen ink
> as
> the address label, plus the UPS declaration). Try to find an address for
> PayPal. I finally found out they had an office in California and mailed a
> letter there. It just came back - not a valid address.
>
> PayPal does not want to be found. They do not have addresses anywhere in
> there material. They do not wish to be held accountable. I tried a
> number
> of fax numbers and finally one got through, although most did not work.
>
> After receiving my fax, they are considering reopening the file. If I had
> nothing better to do, I would consider bringing a class action, so that
> each
> buyer would get 12 cents back and I would make 150 million dollars in
> attorney fees and bid up the old Hallicrafters SX-88s to more than they
> are
> now.
>
> 73, Colin K7FM
>
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