Re: [Karlnet] Attention to the Karlnet Big Wigs

["Norm Young" <lists@applegatebroadband.net>]

And that is precisely the trajectory my WISP is on.  Shifting our high end 
connections to Trango, and using KN for residential---as long as they last, 
but not building out any more KN WIPOPs---which is a pity, because the 
solution is a good fit for resi customers.

I really don't understand the Terrabeam moves so far, because if they think 
I'm going to shift my high end efforts over to their other product lines, 
they've got another think coming, especially in light of what's happening to 
the KN line (---my guess is that I'll probably go out of my way not to, 
based on this experience--but fortunately, it's not out of my way).

If Terrabeam wants to destroy the KN product line, for whatever unfathomable 
reason, it's their party--just don't expect my company to be a future 
customer.

(Now would be a good time for someone from Terrabeam to explain what it is 
they are trying to accomplish, hint, hint.)

Norm


----- Original Message ----- 
From: "Noyan DEDE" <noyan@onur.net>
To: "Karlnet Mailing List" <karlnet@WISPNotes.com>
Sent: Tuesday, November 09, 2004 11:49 PM
Subject: RE: [Karlnet] Attention to the Karlnet Big Wigs


Gary,

We have more equipment running KN software on Soekris boards than
KN10x/20x hardware. The Soekris platform is much more reliable in terms
of temperature issues in weatherproof enclosures.  CompactFlash issue
can be a pain but it is not something you can't handle.   We've kept
around 10 CFs loaded with KN bootloader just-in-case and we are happier.
The only real pain in CF is that there are note switches to bring the
unit back to factory default.  You need to replace the CF in order to do
that. If you are stuck with KN SW this is a safer path for you.
Otherwise, I see that most of the KN customers are switching to Trango
and Canopy based systems.

Overall, I think this latest move from KN/Terabeam/YDI is not very wise
but than again, they don't seem to care about it as the whole idea of
this thing seems to be to wipe out the KN installed base in favor of YDI
solutions. But what they don't see is that after all this commotion,
none of the existing customers of KN will even come close to consider
YDI/Terabeam based solutions.

Too bad.

Noyan Dede

-----Original Message-----
From: karlnet-bounces@WISPNotes.com
[mailto:karlnet-bounces@WISPNotes.com] On Behalf Of Herzog, Gary (ITC)
Sent: Tuesday, November 09, 2004 9:30 PM
To: Karlnet Mailing List
Cc: Support@KarlNet.com; dharman@terabeam.com
Subject: RE: [Karlnet] Attention to the Karlnet Big Wigs



I feel your pain in a big way I have been purchasing Karlnet
hardware and software since 2001. I was told back then to find a
reliable and cheep wireless point to point solution for the BIG local
government agency that I work for. After looking at all of the other
solutions at the time the Karlnet was the best fit for us. I have had NO
issues with the
hardware or software at all. We have a bunch of these radios
installed
here and we have demoed this to other agencies at to the advantage to
wirelessly linking remote sites with Karlnet.

Well with that said I went to place about a $10K order with
Demarc Technology Group for radios that will support my on going
agencies projects.
I received an email back from Tony Morella telling me that they were not
able to provide me with this TurboCell equipment any more. After
researching this on the web I found that YDI/Terabeam Wireless had
purchased Karlnet and that Terabeam Wireless with out notice decided to
discontinue the boards that were used in most if not all OEM products.
Apparently the venders were told that they would be able to get the dual
port boards for some time and that never materialized. One of the
reasons I went with Demarc Technology Group is the service they provided
and how the radio hardware was setup.

I then contacted a Doug Harman [dharman@terabeam.com] with
YDI/Terabeam Wireless to find out what the deal was with stopping
production of KN series boards. He told me that YDI/Terabeam Wireless
thought the KN boards were inferior and had problems so they were going
to a Mini-PCI based system. Well this system is more expensive and the
configurations provided do not meet my needs like the Demarc Technology
Groups solution did. I informed Doug that I personally thought that
YDI/Terabeam Wireless was running a good thing by discontinue the boards
that the OEMs were using.
This ultimately hurts the customer and then YDI/Terabeam Wireless
because if you hurt the customer the customer ultimately will not buy
from you.

Well the latest is that Tony with Demarc Technology Group is
trying to help us out and come up with at config that will work for us.
This solution uses a compact flash with Karlnet image on it to boot from
and needs a different boot loader from YDI/Karlnet. From what I
understand the new YDI/Karlnet simply have not been responsive to this
request. I sure hope that YDI/Terabeam Wireless wakes up and starts
helping their customers.

Gary Herzog
gh@hctx.net



-----Original Message-----
From: Alex Phillips [mailto:alexp@rbns.net]
Sent: Tuesday, November 02, 2004 3:43 PM
To: 'Karlnet Mailing List'
Subject: [Karlnet] Attention to the Karlnet Big Wigs

Guys,

I am not sure what the hell is going on there but I have been trying to
get a simple Key upgrade now for about 3 weeks.

I bought my kn105 from CTI working with Liz Creekmore.  This was a
refurb and so had a previously released key.  I bought the unit and
purchased a single user key for a customer install.  Turns out after I
installed I had other customers who wanted services off this unit.  So I
requested a key upgrade like I have done in the past.

My request has turned into a hot potato in that, now no one at
Karlnet/YDI/Terabeam has authority to do such a thing.

So, I am now posting on this list, that I am pretty much done with KN at
this point.   I want to say that Ed and Reg have been great to work with
but I just cannot deal with this obvious act of destroying what used to
be a good reliable product.

I will continue to use KN but only used gear I can scavenge and only
until I have had time to phase out 4 networks that have KN.

I want to congratulate the management of Terabeam Wireless and YDI for
killing this product with such haste and determination. I will also add,
that I will NEVER EVER buy products from Terabeam Wireless /YDI ever
again.

Anyone who wishes to chime in at this time is welcome.  Also, anyone who
has keyed RG's in good condition feel free to email me off list.

Maybe we should start a list called, "what to do now that karlnet sucks"

Peace out.

Alex Phillips
Rural Broadband Network Services LLC
www.RBNS.net
www.HighSpeedLink.net
540-246-2788


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